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Wednesday, May 16, 2012

Divisions and Services Contact Directory

For general information, call (512) 475-1440 or, if outside Austin, call toll-free (877) 445-0006.

The menu selection is as follows:

  • If you are a medical provider calling to pre-authorize a medical procedure, press 1
  • If you are calling about a prescription, press 2
  • If you are a medical provider calling about how your medical bill was audited, press 3
  • If you are a medical provider calling about the date of a medical bill payment, press 4
  • If you are an injured state employee calling to find out when your last benefits check was mailed, press 5
  • For all other claims related injuries, press 6
  • You may reach the operator by pressing "0"


Return to Agency Phone List

Jonathan D. Bow, Executive Director
General Organization Chart (Adobe PDF)		  
Contact Claims Operations for questions about:

 
  • Workers' compensation help desk

(512) 475-1440 option 6
  • Initial compensability of a particular claim
(512) 475-1440 option 6
  • Individual claims for State of Texas employees
 (512) 475-1440 option 6
  • Scheduling a Claims Review Day for your agency
 (512) 475-1440 option 6
Gordon Leff, Claims Operations Director
 
  		(512) 936-1535
Contact SORM Administration for:
 
  • Agency customer service contact
 (512) 936-1501
  • Has SORM received a DWC-1S Employer's First Report of Injury or Illness by fax
 (512) 936-1506
  • Setup of new Vendor Identification number for payment of medical bill
 (512) 936-1506
(512) 936-1477
Contact Risk Assessment and Loss Prevention for questions about:
  • Model Risk Management Programs
Andres Campo, Risk Assessment and Loss Prevention Director
 
  		(512) 936-1561
Contact Information Resources for questions about:
  • Reports for state agencies
  • SORM Claims Management System
  • Annual State Agency Cost of Risk survey
Gregg Wallace, Information Resources Director
 
  		(512) 463-1412
Contact Medical Cost Containment Services for questions about:
  • Payment of a medical bill
 (512) 936-1546
  • Dispute resolution for medical bill payment
 (512) 936-1546
Jennifer Dawson, Medical Cost Containment Services Supervisor
 
  		(512) 936-1506
Contact Fund Accounting for questions about:
  • The status of indemnity payments for State of Texas employees receiving workers' compensation payments
 (512) 936-1547
  • State agency costs associated with workers' compensation payments for state employees
 (512) 936-1495
Stuart B.Cargile, Fund Accounting Director
 
  		(512) 936-1523
Contact Agency Outreach and Training for questions about:
  • Upcoming training for agency claims coordinators, workers' compensation insurance adjusters, risk managers and safety officer
 (512) 936-1457
Contact General Counsel for questions about:
  • Dispute resolution processes
  • Subrogation recoveries
  • Intergovernmental relations
  • Policy questions
  • Potential fraud and abuse referrals about State of Texas employees receiving workers' compensation benefits
  • Open records requests/information
Stephen Vollbrecht, General Counsel
 
  		(512) 936-1508
     
 
For General Information (512) 475-1440 or, if outside Austin, call toll-free (877) 445-0006
FAX (512) 370-9025
Mailing Address P.O. Box 13777, Austin, TX 78711-3777
Physical Address 300 W. 15th Street, William P. Clements, Jr. State Office Building, 6th Floor, Austin, TX 78701

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Page last modified: November 21, 2011 @ 08:41am C.S.T.