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Provider Explanation of Review

All Explanation of Benefits or Explanation of Review (EOR/EOB) statements are mailed to payees and generally arrive two business days after payment is issued.

If you need to request a copy, please email or fax your request to (512) 370-9025.

With your request, please include the payee ID, claim number, date of service and billed amount, requestor’s contact information, business name and preferred method to receive EOB/EOR statements. EOR statements can be sent either by mail, email, or fax. If email is preferred, be aware that SORM will send securely.

IT Service Interruption: The website will be down for server maintenance Sunday 04/18/2021 from 11:00 a.m. to 3:00 p.m. The SORM website, access to RMIS, and other systems will be unavailable during this time. We apologize for any inconvenience.