Injured state employees in Texas will be receiving an added benefit to how their workers’ compensation claims will be adjusted. On Monday, May 2, 2022, the State Office of Risk Management (SORM) will be launching the industry-leading software service Origami Risk to replace internal legacy systems. This new service will provide SORM and its customers a more efficient and secure system to process and adjust claims information.
While claimants, providers, and other external stakeholders may not see immediate user interface changes, they will notice a few days of business interruption while we modernize our technology. Beginning Thursday, April 28, 2022, all SORM systems will be unavailable while we securely migrate our data from our current claims management systems to Origami Risk.
As we upgrade our systems, we want to continue to provide our customers with the best level of service and have created the following FAQ to address any concerns during this brief business interruption. To help us better serve you, if you do not see your question addressed, please send your question to email@example.com, and a SORM claims expert will add your question to the FAQ.
We look forward to launching this new system and appreciate your understanding as we continue to improve the customer experience.
During the system outage: FAQ
There will be no changes to the claim’s submission process during this time. You can continue to submit claims through our online portal, RMIS, throughout the implementation.
Staff will be available to support incoming calls for customer support on existing claims. You may call 512-475-1440 and choose option 4.
You may continue to submit medical bills as you have previously submitted. Medical bills may be mailed: State Office of Risk Management, P.O. Box 13777 Austin, TX 78711, or faxed: 512-370-9025.
We are working diligently to process our medical payments within the timeframes as outlined by the Division of Workers’ Compensation; however, you may experience a minor delay. If you are experiencing a delay in medical bill payment, we encourage you to contact our Cost Containment department at 512-475-1440 and choose option 3.
Currently, changes are only affecting SORM employees. Training will not be required for external stakeholders at this time.