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Planned SORM System Outage to Modernize Legacy Systems

Injured state employees in Texas will be receiving an added benefit to how their workers’ compensation claims will be adjusted. On Monday, May 2, 2022, the State Office of Risk Management (SORM) will be launching the industry-leading software service Origami Risk to replace internal legacy systems. This new service will provide SORM and its customers a more efficient and secure system to process and adjust claims information. 

While claimants, providers, and other external stakeholders may not see immediate user interface changes, they will notice a few days of business interruption while we modernize our technology. Beginning Thursday, April 28, 2022, all SORM systems will be unavailable while we securely migrate our data from our current claims management systems to Origami Risk.  

As we upgrade our systems, we want to continue to provide our customers with the best level of service and have created the following FAQ to address any concerns during this brief business interruption. To help us better serve you, if you do not see your question addressed, please send your question to sormwebmaster@sorm.texas.gov, and a SORM claims expert will add your question to the FAQ. 

We look forward to launching this new system and appreciate your understanding as we continue to improve the customer experience. 

During the system outage: FAQ