Phone, Fax, and Mail
Main #: (512) 475-1440
Fax #: (512) 370-9025
Toll-Free: (877) 445-0006
Check on a Claim: (512) 475-1440
SORM Fraud Hotline: (877) 445-0006
SORM Fraud Email: investigations@sorm.texas.gov
Mailing Address
P.O. Box 13777
Austin, TX 78711-3777
Physical Address
300 W. 15th Street
William P. Clements, Jr. State Office Building, 6th Floor
Austin, TX 78701
Employment Verifications
All employment verifications for current or former SORM employees must be requested through the Director of Human Resources, Andrew Velasquez.
Media and Legislative Inquiries
All media and legislative inquiries must be submitted in writing to the Agency Liaison, James LeGrand.
Executive Office
- Sara Hays, Executive Director – (512) 936-1508
- Todd Holt, Deputy Executive Director – (512) 936-1502
- Lydia Scranton, Chief of Internal Operations, Chief Financial Officer – (512) 936-1523
- Deea Western, Chief of Legal Services and General Counsel – (512) 936-1465
Strategic Programs
Enterprise Risk
- Mark Chadwick, Director of Enterprise Risk – (512) 936-1555
Continuity
- Kay Hinds, Statewide Continuity Coordinator, Team Lead – (512)936-1477
Insurance
- Patrick Juren, Insurance Account Manager, Team Lead- (512) 936-1521
- Christian Oliphant, Insurance Services – (512) 936-1787
- Marilyn Bynum-Wilson, Insurance Services – (512) 936-1454
Risk Management
- Helena LaFleur, Enterprise Risk Management, Team Lead – (512) 936-1596
- Belinda Castillo, Enterprise Risk Manager – (512) 936-2926
- Guille Crenwelge, Enterprise Risk Manager – (512) 936-1571
- Cynthia Stuart, Enterprise Risk Manager – (512) 936-1568
- Val Yerby, Enterprise Risk Manager – (512) 936-1573
Claims Operations
- Mitchell Griffin, Director of Claims Operations – (512) 936-1480
- Armando Medina, Claims Supervisor – (512) 936-6408
- Rachel Martinez, Claims Supervisor – (512) 936-7919
- Amy Thomas, Claims Supervisor – (512) 936-1481
- Damone Edgerton, Claims Review Specialist – (512) 475-1440
- Preslie Carr, Claims Adjuster – (512) 475-1440
- Diana Ceja, Claims Adjuster – (512) 475-1440
- Emma Eagle, Claims Adjuster – (512) 475-1440
- Leslie Endicott, Senior Claims Adjuster – (512) 475-1440
- Joshua Ewald, Claims Adjuster – (512) 475-1440
- Sebastian Sandoval-Galicia, Claims Adjuster – (512) 475-1440
- Kacee Holler, Claims Adjuster – (512) 475-1440
- Leonor Matano, Senior Claims Adjuster – (512) 475-1440
- Heather Maxim, Senior Claims Adjuster – (512) 475-1440
- Tyrone McDonald, Claims Adjuster – (512) 475-1440
- Elizabeth Norman, Claims Adjuster – (512) 475-1440
- Christine Patrick, Claims Adjuster – (512) 475-1440
- Nancy Pickett, Senior Claims Adjuster – (512) 475-1440
- Christiane Bragner Simmons, Senior Claims Adjuster – (512) 475-1440
- Elena Sisneros, Senior Claims Adjuster – (512) 475-1440
- Nannette Smith, Senior Claims Adjuster – (512) 475-1440
- Rochelle Stanley, Claims Adjuster – (512) 475-1440
- Ryan Todd, Claims Adjuster – (512) 475-1440
- Shannon Williams, Claims Adjuster – (512) 475-1440
- Andrea Wilson, Claims Adjuster – (512) 475-1440
- Miriam Wilson, Senior Claims Adjuster – (512) 475-1440
Medical Management
- Janine Lyckman, Director of Medical Management – (512) 936-1526
- JohnPaul Castillo, Cost Containment Specialist – (512) 475-1440
- Michelle Kopecky, Cost Containment Specialist – (512) 475-1440
- Patricia (Trish) Martinez, Cost Containment Specialist – (512) 475-1440
- Shannon O’Brien, Cost Containment Specialist – (512) 475-1440
- Monica Ramos, Cost Containment Specialist – (512) 475-1440
- Diana Simer, Nurse – (512) 475-1440
Internal Operations
Financial Management
- Tony Bennett, Director of Financial Management – (512) 936-1525
- Brian Smith, Senior Accountant – (512) 936-2947
- Marie Cervantes, Accountant – (512) 936-1530
- Stafford Wilson, Accountant – (512) 936-1495
- Deanna Pinkard Harrington, Accountant – (512) 936-1458
- Briana Leal, Accountant – (512) 936-1500
- Alex Patino, Accountant – (512) 936-1569
- Juan Gonzales, Accountant – (512) 936-1462
Information Technology
- Tawn Ihnen, Director of Information Technology – (512) 936-1535
- Blake Ayers, Programmer – (512) 936-1593
- Andre Chambers, Systems Support Specialist – (512) 936-2931
- Neil Cook, Creative Media Specialist – (512) 936-1524
- Collin Davis, Programmer – (512) 936-1565
- Evan Durham, Supervisor of Infrastructure and Security – (512) 936-1574
- Johnny Free, Supervisor of Database and Development – (512) 936-1506
- Anthony Valva, Online Content Developer – (512) 936-1470
- Anh Vu, Programmer – (512) 936-1483
- Beverly Banister, Systems Support Specialist – (512) 936-2948
Intake Management
- Amber Winsborough, Director of Intake Management – (512) 936-1482
- RoseJake Angels, Lead Document Specialist – (512) 936-1558
- Nick Charles, Document Specialist – (512) 936-1510
- Jaysen Collins, Document Specialist – (512) 936-1522
- Kevin Dawson, Document Specialist – (512) 936-1515
- Miciah Ogwin, Document Specialist – (512) 936-1511
- Tina Phillips, Document Specialist – (512) 936-1504
- Deadrick Ramirez, Receptionist – (512) 936-1519
- Juan Saenz, Document Specialist – (512) 463-1412
- Megan Sciancalepore, Document Specialist – (512) 936-1557
- Tasia Wilson, Document Specialist – (512) 936-1496
Legal Services
Legal Management
- Ronald Johnson, Director of Legal Management – (512) 936-1540
- Amanda Dotson, Legal Assistant – (512) 936-1536
- Ruth Hill, Subrogation Manager – (512) 936-1490
- Craig Pollman, Proceedings Specialist – (512) 936-1489
- Deborah Rao, Assistant General Counsel – (512) 936-1456
- Sarah Thompson, Investigator – (512) 936-1450
- Kameron Trotter, Legal Assistant – (512) 936-1488
Compliance Management
- Dayna Dixon, Director of Compliance Management – (512) 936-1503
- Jason Arrington, Senior Policy Manager – (512) 936-1516
- Kimberly English, Quality Assurance Specialist – (512) 936-1554
- Alice Jimenez, Quality Assurance Specialist – (512) 936-1474
- Tshau Todman, Regulatory Liaison – (512) 936-1491
- Irene Villela, Quality Assurance Specialist – (512) 936-1556
- James LeGrand, Agency Liaison – (512) 936-1452
Human Resources
- Andrew Velasquez, Director of Human Resources – (512) 936-1492
- Elaina Middleton, Senior Staff Services Specialist- (512) 936-1537
- Theresa Birdwell, Staff Services Specialist – (512) 936-1501
- Jamell Collins, External Training Consultant – (512) 936-1512
Other Contacts
Report Workers’ Comp Fraud and Investigation Information
- Phone – (877) 445-0006
- Email – Investigations@sorm.texas.gov
Public Information Request/Release of Information
- Phone – (512) 936-1503
- Email – SORMPublicRecords@sorm.texas.gov
Webmaster
- Email – SORMWebmaster@sorm.texas.gov
TAX ID Issues
- Email – ProviderTaxIDinfo@sorm.texas.gov
This page was last updated on 10/30/2025.