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Risk Management Information Systems (RMIS) Frequently Asked Questions (FAQ)

Last Revised: October 19th, 2023

Welcome to SORM’s FAQ page on our Risk Management Information Systems. This page will contain answers to commonly asked questions relating to training, licensing, and more. There are separate sections for Claims Coordinators and Risk Managers.

If you experience issues with a specific claim entry, please contact our Claims Department at (512) 475-1440.

If you do not see an answer to your question below, or need extra support, please email

Please note: Additional RMIS license requests will not be processed during SORM’s RMIS Blackout period, April 15th through August 31st. Other license changes may still occur.

Claims Coordinators FAQ

General Questions

Training Questions

Licensing Questions

Risk Managers FAQ

Licensing Questions

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