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Contact Us

Phone, Fax, and Mail

Main #: (512) 475-1440
Fax #: (512) 370-9025
Toll-Free: (877) 445-0006

Check on a Claim: (512) 475-1440

SORM Fraud Hotline: (877) 445-0006
SORM Fraud Email: investigations@sorm.texas.gov

Mailing Address

P.O. Box 13777
Austin, TX 78711-3777

Physical Address

300 W. 15th Street
William P. Clements, Jr. State Office Building, 6th Floor
Austin, TX 78701

Media Inquiries

Contact Janice McCoy by email at janice.mccoy@sorm.texas.gov or by phone at (512) 936-1452.

Executive Office

  • Stephen Vollbrecht, Executive Director – (512) 936-1508
  • Todd Holt, Deputy Executive Director – (512) 936-1502
  • Stuart (Brad) Cargile, Chief of Internal Operations – (512) 936-1523
  • James Cox, Chief of Strategic Programs- (512) 936-1527
  • Deea Western, Chief of Legal Services and General Counsel – (512) 936-1465
  • Audrea Blake, Senior Executive Assistant/Office Manager – (512) 936-1564

Project Management

  • Keith Despain, Director of Project Management – (512) 936-1485
  • Johnny Free, Cloud Application Administrator – (512) 936-1506
  • Tawn Ihnen, Business Analyst – (512) 936-1535

Public Relations

  • Shelby Hyman, Director of Public Relations – (512) 936-1457
  • Jamell Collins, Training Consultant – (512) 936-1512
  • Neil Cook, Creative Media Designer – (512) 936-1524
  • Clarisa Lenhart, Web Administrator – (512) 936-2961
  • Janice McCoy, Public Relations Liaison – (512) 936-1452
  • Courtney Page, Training Consultant – (512) 936-1572

Strategic Programs

Enterprise Risk

  • Marc Guyot, Director of Enterprise Risk – (512) 936-1555
  • Belinda Castillo, Risk Manager – (512) 936-2926
  • Mark Chadwick, Risk Manager – (512) 936-1454
  • Guille Crenweldge, Risk Manager – (512) 936-1571
  • Derrick Guzman, Insurance Manager – (512) 936-1787
  • Carly Hughes, Risk Manager – (512) 936-1573
  • Heather Hernandez, Enterprise Risk Specialist, Continuity Planning – (512) 936-1477
  • Mechelle Lee, Enterprise Risk Specialist, Support – (512) 936-2927
  • Shelly Milvo, Insurance Manager – (512) 936-1561
  • Cynthia Stuart, Risk Manager – (512) 936-1568
  • John Watts, Risk Manager – (512) 936-1521
  • David Woodfork, Enterprise Risk Specialist – (512) 936-1570

Claims Operations

  • Lydia Scranton, Director of Claims Operations -512-936-1480
  • Mitchell Griffin, Supervisor – (512) 936-1473
  • Rachel Martinez, Supervisor – (512) 936-7919
  • Robin Townsend, Supervisor – (512) 475-1440
  • Amber Winsborough, Supervisor – (512) 936-1453
  • Diana Simer, Nurse – (512) 475-1440
  • Linda Adams, Senior Adjuster – (512) 475-1440
  • Brooke Hamilton, Senior Adjuster – (512) 475-1440
  • Cassandra Hernandez, Senior Adjuster -(512) 475-1440
  • Geneva Lira, Senior Adjuster – (512) 475-1440
  • Angela Lopez, Senior Adjuster – (512) 475-1440
  • Angelica Maldonado-DeLeon, Senior Adjuster – (512) 475-1440
  • Heriberto Martinez, Senior Adjuster – (512) 475-1440
  • Heather Maxim, Senior Adjuster- (512) 475-1440
  • Nancy Pickett, Senior Adjuster – (512) 475-1440
  • Christina Sanchez, Senior Adjuster – (512) 475-1440
  • Elena Sisneros, Senior Adjuster – (512) 475-1440
  • Nannette Smith, Senior Adjuster – (512) 475-1440
  • Amy Thomas, Senior Adjuster 512-475-1440
  • Karen Phillips, Senior Adjuster – (512) 475-1440
  • Courtney Williams, Senior Adjuster – (512) 475-1440
  • Emily Crase, Adjuster – (512) 475-1440
  • Leslie Endicott, Adjuster – (512) 475-1440
  • Kyle Grimshaw, Adjuster – (512) 475-1440
  • Marisela Herrera, Adjuster – (512) 475-1440
  • Dana Jackson, Adjuster – (512) 475-1440
  • Christine Patrick, Adjuster – (512) 475-1440
  • Darius Phillips, Adjuster – (512) 475-1440
  • Felicia Svendsen, Adjuster – (512) 475-1440
  • Angela Thomas, Adjuster – (512) 475-1440

Intake Management

  • Sally Molina, Director of Document Processing – (512) 936-1482
  • Hannah Caston, Receptionist – (512) 936-1510
  • Nick Searcy, Receptionist – (512) 936-1484
  • Alicia Gonzales, Document Specialist- (512) 936-1518
  • Amanda Dotson, Ancillary Service Specialist – (512) 936-1536
  • RoseJake Angels, Document Specialist – (512) 936-1484
  • Julie Milligan, Document Specialist – (512) 936-1511
  • Brandon Murphy, Document Specialist – (512) 936-1553
  • Caroline Nauert, Document Specialist – (512) 936-1518
  • Patricia Sahley, Document Specialist – (512) 463-1412
  • Gabriella Ybarra, Document Specialist – (512) 936-1466

Internal Operations

Financial Management

  • Lori Shaw, Director of Financial Management and CFO – (512) 936-1497
  • Alyssa Karis, Enterprise Data Analyst – (512) 936-1538
  • Dawn Franklin, Accountant – (512) 936-1569
  • Darwin Hamilton, Senior Accountant – (512) 936-2947
  • Mandi Harrison, Accountant – (512) 936-1525
  • Marie Cervantes, Accounting Technician – (512) 936-1530
  • Kristin Johnson, Accounting Technician – (512) 936-1522
  • Tina Phillips, Accounting Technician – (512) 936-2946

Talent Management

  • Linda Griffin, Director of Talent Management – (512) 936-1492
  • Sharon Billingsley, Talent Management Liaison, Human Resources – (512) 936-1484
  • Carolyn Regimand, Talent Management Liaison, Employee Engagement – (512) 936-1537

Information Technology

  • Leonel Ramirez, Director of Information Technology – (512) 936-2948
  • John Alexander, Senior Programmer – (512) 475-2158
  • David Moore, Systems Analyst – (512) 936-2931
  • Daniel Ewald, Systems Support Specialist – (512) 936-1805
  • Evan Durham, Systems Support Specialist – (512) 936-1574
  • Michael Littlejohn, Programmer – (512) 936-1593
  • Dingmin Min, Programmer – (512) 936-1458
  • Anh Vu, Programmer – (512) 936-1493

Legal Services

Litigation Management

  • Damone Edgerton, Proceedings Specialist – (512) 936-1456
  • Craig Pollman – Proceedings Specialist – (512) 936-1489
  • Ruth Alexander, Subrogation Manager – (512) 936-1490
  • Sarah Thompson, Investigator – (512) 936-1450
  • Brittanny Gordon, Legal Assistant II (512)-936-1469

Compliance Management

  • Kathleen Cordova, Director of Compliance Management – (512) 936-1540
  • Keith Martin, Senior Staff Attorney – (512) 936-1462
  • Dayna Trotter, Compliance Officer – (512) 936-1503
  • Rachel Victoria, Contract Administrator – (512) 936-1649
  • Alice Jimenez, Quality Assurance Specialist – (512) 936-1474
  • Edward Madkins, Quality Assurance Specialist – (512) 936-1471
  • Teresa Peterson, Quality Assurance Specialist – (512) 936-1554
  • Irene Villela, Quality Assurance Specialist – (512) 936-1556

Cost Containment

  • Janine Lyckman, Director of Medical Quality Assurance – (512) 936-1526
  • Tshau Todman, Director of Indemnity Quality Assurance – (512) 936-1491
  • Emily Busby, Medical Clean Bill Analyst – (512) 936-2943
  • Christina Garcia, Medical Quality Assurance Specialist – (512) 463-0170
  • Mary Ann Gonzales, Medical Clean Bill Analyst – (512) 936-1557
  • Jenna Harkey, Quality Assurance Specialist – (512) 936-1563
  • Julia Llamas, Quality Assurance Specialist – (512) 936-7253
  • Patricia (Trish) Martinez, Quality Assurance Specialist – (512) 936-1566
  • Rodney Henry, Quality Assurance Specialist – (512) 936-1499
  • Shannon O’Brien, Quality Assurance Specialist – (512) 936-1513
  • Monica Ramos, Quality Assurance Specialist – (512) 936-1542

Other Contacts

Report Workers Comp Fraud and Investigation Information

  • Phone – (877) 445-0006
  • Email – Investigations@sorm.texas.gov

Explanation of Review/Explanation of Benefits (EOR/EOB) Request

  • Email – EOBrequest@sorm.texas.gov

Public Information Request/Release of Information

  • Phone – (512) 936-1503
  • Email – SORMPublicRecords@sorm.texas.gov

Webmaster

  • Email – SORMwebmaster@sorm.texas.gov

This page was last updated on 03/30/2021.