Contact Us

Phone, Fax, and Mail

Main #: (512) 475-1440
Fax #: (512) 370-9025
Toll-Free: (877) 445-0006

Check on a Claim: (512) 475-1440

SORM Fraud Hotline: (877) 445-0006
SORM Fraud Email: investigations@sorm.texas.gov

Mailing Address

P.O. Box 13777
Austin, TX 78711-3777

Physical Address

300 W. 15th Street
William P. Clements, Jr. State Office Building, 6th Floor
Austin, TX 78701

Media Inquiries

All media inquiries must be submitted in writing to the Director of Agency Relations, Shelby Hyman.

Executive Office

• Stephen Vollbrecht, Executive Director – (512) 936-1508
• Todd Holt, Deputy Executive Director – (512) 936-1502
• James Cox, Chief of Strategic Programs – (512) 936-1527
• Keith Despain, Interim Chief of Internal Operations – (512) 936-1485
• Deea Western, Chief of Legal Services and General Counsel – (512) 936-1465

Project Management

• Tawn Ihnen, Interim Director of Project Management – (512) 936-1535
• Johnny Free, Cloud Application Administrator – (512) 936-1506

Agency Relations

• Shelby Hyman, Director of Agency Relations – (512) 936-1457
• Jamell Collins, External Training Consultant – (512) 936-1512
• Neil Cook, Creative Media Specialist – (512) 936-1524
• Devin Crase, Creative Media Specialist – (512) 936-1541
• Heather Hernandez, Enterprise Risk Specialist, Continuity Planning – (512) 936-1477
• Brandon Murphy, Agency Relations Support Specialist – (512) 936-2927
• Courtney Page, Internal Training Consultant – (512) 936-1572

Strategic Programs

Enterprise Risk

• Chris Martin, Director of Enterprise Risk – (512) 936-1555
• Belinda Castillo, Enterprise Risk Specialist, Risk Management – (512) 936-2926
• Guille Crenweldge, Enterprise Risk Specialist, Risk Management – (512) 936-1571
• Patrick Juren, Enterprise Risk Specialist, Insurance Services – (512) 936-1521
• Helena LaFleur, Enterprise Risk Specialist, Risk Management – (512) 936-1596
• Darius Phillips, Enterprise Risk Specialist, Risk Management – (512) 936-1573
• Cynthia Stuart, Enterprise Risk Specialist, Risk Management – (512) 936-1568
• David Woodfork, Enterprise Risk Specialist, Risk Management – (512) 936-1570

Claims Operations

• Lydia Scranton, Director of Claims Operations – (512) 936-1480
• Mitchell Griffin, Supervisor – (512) 936-1473
• Rachel Martinez, Supervisor – (512) 936-7919
• Christine Torres, Supervisor – (512) 936-6480
• Amber Winsborough, Supervisor – (512) 936-1453
• Diana Simer, Nurse – (512) 936-1498
• Linda Adams, Senior Claims Adjuster – (512) 4936-1455
• Cristina Alva, Senior Claims Adjuster – (512) 936-1481
• Leslie Endicott, Claims Adjuster – (512) 936-1690
• Kacee Holler, Claims Adjuster – (512) 936-2938
• Dana Jackson, Claims Adjuster – (512) 936-1475
• Geneva Lira, Senior Claims Adjuster – (512) 936-1468
• Angelica Maldonado-DeLeon, Senior Claims Adjuster – (512) 936-1563
• Leonor Matano, Senior Claims Adjuster – (512) 936-1476
• Heather Maxim, Senior Claims Adjuster – (512) 936-1477
• Christine Patrick, Claims Adjuster – (512) 936-1562
• Nancy Pickett, Senior Claims Adjuster – (512) 936-1461
• Christina Sanchez, Senior Claims Adjuster – (512) 936-1532
• Elena Sisneros, Senior Claims Adjuster – (512) 936-1567
• Nannette Smith, Senior Claims Adjuster – (512) 936-1528
• Rochelle Stanley, Claims Adjuster – (512) 936-1690
• Amy Thomas, Senior Claims Adjuster – (512) 936-1459
• Kimberly Trevino, Claims Adjuster – (512) 936-1460

Intake Management

• Sally Molina, Director of Intake Management – (512) 936-1482
• RoseJake Angels, Lead Document Specialist – (512) 936-1558
• Kevin Dawson, Receptionist – (512) 936-1484
• Isabel Leal, Document Specialist – (512) 936-1522
• Julie Milligan, Document Specialist – (512) 936-1511
• Christian Oliphant, Document Specialist – (512) 936-1520
• Cecelia Ruedas, Document Specialist – (512) 936-1557
• Nick Searcy, Document Specialist – (512) 936-1484
• Catherine Tristan, Document Specialist – (512) 936-1515

Internal Operations

Financial Management

• Darwin Hamilton, Interim Director of Financial Management – (512) 936-2947
• Anthony Bennett, Accountant – (512) 936-1525
• Marie Cervantes, Accounting Technician – (512) 936-1530
• Keith Cole – Senior Accountant – (512) 936-1495
• Alicia Gonzales, Accounting Technician – (512) 936-1500
• Amy Torres, Accountant – (512) 936-1569

Talent Management

• Linda Griffin, Director of Talent Management – (512) 936-1492
• Sharon Billingsley, Human Resources Specialist – (512) 936-1501
• Catherine Maldonado, People & Culture Specialist – (512) 463-6048
• Caroline Nauert, Office Administration Specialist – (512) 936-1564

Information Technology

• Bhagheerathy Balakrishnan, Data Analyst – (512) 936 1538
• John Alexander, Senior Programmer – (512) 475-2158
• Lee (Tuan) Downing, Systems Analyst – (512) 936-1483
• Daniel Ewald, Systems Support Specialist – (512) 936-1805
• Collin Davis, Programmer – (512) 936-1565
• Evan Durham, Systems Administrator – (512) 936-1574
• Michael Littlejohn, Programmer – (512) 936-1593
• Anh Vu, Programmer – (512) 936-1493

Legal Services

Legal Management

• Ruth Alexander, Subrogation Manager – (512) 936-1490
• Jessica Castilleja Dunn, Senior Staff Attorney (512) 936-1516
• Amanda Dotson, Legal Assistant – (512) 936-1536
• Damone Edgerton, Proceedings Specialist – (512) 936-1456
• Craig Pollman, Proceedings Specialist – (512) 936-1489
• Sarah Thompson, Investigator – (512) 936-1450

Compliance Management

• Emily Crase, Legal Assistant – (512) 936-2942
• Alice Jimenez, Quality Assurance Specialist – (512) 936-1474
• Amy Norman, Senior Staff Attorney – (512) 936-1462
• Teresa Peterson, Quality Assurance Specialist – (512) 936-1554
• Tshau Todman, Regulatory Liaison Officer – (512) 936-1491
• Dayna Trotter, Compliance Officer – (512) 936-1503
• Irene Villela, Quality Assurance Specialist – (512) 936-1556

Cost Containment

• Janine Lyckman, Director of Medical Quality Assurance – (512) 936-1526
• JohnPaul Castillo, Cost Containment Specialist – (512) 936-1471
• Julia Llamas, Medical Clean Bill Specialist – (512) 936-7253
• Patricia (Trish) Martinez, Cost Containment Specialist – (512) 936-1566
• Shannon O’Brien, Cost Containment Specialist – (512) 936-1513
• Monica Ramos, Medical Clean Bill Specialist – (512) 936-1542
• Gabriella Ybarra, Document Specialist – (512) 936-1466

Other Contacts

Report Workers Comp Fraud and Investigation Information

• Phone – (877) 445-0006
• Email – Investigations@sorm.texas.gov

Explanation of Review/Explanation of Benefits (EOR/EOB) Request

• Email – EOBRequest@sorm.texas.gov

Public Information Request/Release of Information

• Phone – (512) 936-1503
• Email – SORMPublicRecords@sorm.texas.gov

Webmaster

• Email – SORMWebmaster@sorm.texas.gov

This page was last updated on 02/10/2022.