Contact Us

Phone, Fax, and Mail

Main #: (512) 475-1440
Fax #: (512) 370-9025
Toll-Free: (877) 445-0006

SORM Fraud Hotline: (877) 445-0006
SORM Fraud Email: investigations@sorm.texas.gov

Mailing Address

P.O. Box 13777
Austin, TX 78711-3777

Physical Address

300 W. 15th Street
William P. Clements, Jr. State Office Building, 6th Floor
Austin, TX 78701

Media Inquiries

Contact Janice McCoy by email at janice.mccoy@sorm.texas.gov or by phone at (512) 936-1452.

Executive Administration

• Stephen Vollbrecht, Executive Director – (512) 936-1508
• Todd Holt, Deputy Executive Director – (512) 936-1502
• Stuart (Brad) Cargile, Chief of Internal Operations – (512) 936-1523
• James Cox, Chief of Strategic Programs- (512) 936-1527
• Deea Western, Chief of Legal Services and General Counsel – (512) 936-1465
• Audrea Blake, Senior Executive Assistant/Office Manager – (512) 936-1564

Project Management

• Keith Despain, Director of Project Management – (512) 936-1485
• Johnny Free, Cloud Application Administrator – (512) 936-1506
• Tawn Ihnen, Business Analyst – (512) 936-1535

Public Relations

• Shelby Hyman, Director of Public Relations – (512) 936-1457
• Jamell Collins, Training Consultant – (512) 936-1512
• Neil Cook, Creative Media Designer – (512) 936-1524
• Clarisa Lenhart, Web Administrator – (512) 936-2961
• Janice McCoy, Public Relations Liaison – (512) 936-1452
• Courtney Page, Training Consultant – (512) 936-1572

Strategic Programs

Enterprise Risk

• Derrick Guzman, Insurance Manager – (512) 936-1787
• Shelly Milvo, Insurance Manager – (512) 936-1561
• Nick Witkowski, Insurance Manager – (512) 936-1483
• Mark Chadwick, Risk Manager – (512) 936-1454
• Guille Crenweldge, Risk Manager – (512 936-1571
• Carly Hughes, Risk Manager – (512) 936-1573
• Mechelle Lee, Enterprise Risk Specialist, Support – (512) 936-2927
• Cynthia Stuart, Risk Manager – (512) 936-1568
• John Watts, Risk Manager – (512) 936-1521

Claims Operations

• Lydia Scranton, Director of Claims Operations -512-936-1480
• Mitchell Griffin, Supervisor – (512) 936-1473
• Rachel Martinez, Supervisor – (512) 936-7919
• Robin Townsend, Supervisor – (512) 475-1440
• Amber Winsborough, Supervisor – (512) 936-1453
• Diana Simer, Nurse – (512) 475-1440
• Linda Adams, Senior Adjuster – (512) 475-1440
• Brooke Hamilton, Senior Adjuster – (512) 475-1440
• Cassandra Hernandez, Senior Adjuster -(512) 475-1440
• Geneva Lira, Senior Adjuster – (512) 475-1440
• Angela Lopez, Senior Adjuster – (512) 475-1440
• Angelica Maldonado-DeLeon, Senior Adjuster – (512) 475-1440
• Heriberto Martinez, Senior Adjuster – (512) 475-1440
• Heather Maxim, Senior Adjuster- (512) 475-1440
• Nancy Pickett, Senior Adjuster – (512) 475-1440
• Christina Sanchez, Senior Adjuster – (512) 475-1440
• Elena Sisneros, Senior Adjuster – (512) 475-1440
• Nannette Smith, Senior Adjuster – (512) 475-1440
• Sonia Smith, Senior Adjuster 512-475-1440
• Amy Thomas, Senior Adjuster 512-475-1440
• Karen Phillips, Senior Adjuster – (512) 475-1440
• Courtney Williams, Senior Adjuster – (512) 475-1440
• Emily Crase, Adjuster – (512) 475-1440
• Leslie Endicott, Adjuster – (512) 475-1440
• Brittanny Gordon, Adjuster – (512) 475-1440
• Kyle Grimshaw, Adjuster – (512) 475-1440
• Marisela Herrera, Adjuster – (512) 475-1440
• Dana Jackson, Adjuster – (512) 475-1440
• Darius Phillips, Adjuster – (512) 475-1440
• Felicia Svendsen, Adjuster – (512) 475-1440

Document Processing

• Sally Molina, Director of Document Processing – (512) 936-1482
• Hannah Caston, Receptionist – (512) 936-1510
• Nick Searcy, Receptionist – (512) 936-1484
• Alicia Gonzales, Document Specialist- (512) 936-1518
• Amanda Dotson, Ancillary Service Specialist – (512) 936-1536
• RoseJake Angels, Document Specialist – (512) 936-1484
• Julie Milligan, Document Specialist – (512) 936-1511
• Brandon Murphy, Document Specialist – (512) 936-1553
• Caroline Nauert, Document Specialist – (512) 936-1518
• Patricia Sahley, Document Specialist – (512) 463-1412
• Gabriella Ybarra, Document Specialist – (512) 936-1466

Internal Operations

Financial Management

• Lori Shaw, Director of Financial Management and CFO – (512) 936-1497
• Dawn Franklin, Accountant – (512) 936-1569
• Darwin Hamilton, Senior Accountant – (512) 936-2947
• Mandi Harrison, Accountant – (512) 936-1525
• Belinda Hood, Senior Accountant – (512) 936-1495
• Marie Cervantes, Accounting Technician – (512) 936-1530
• Kristin Johnson, Accounting Technician – (512) 936-1522
• Tina Phillips, Accounting Technician – (512) 936-2946

Talent Management

• Linda Griffin, Director of Talent Management – (512) 936-1492
• Sharon Billingsley, Talent Management Liaison, Human Resources – (512) 936-1484
• Carolyn Regimand, Talent Management Liaison, Employee Engagement – (512) 936-1537

Information Technology

• Leonel Ramirez, Director of Information Technology – (512) 936-2948
• John Alexander, Senior Programmer – (512) 475-2158
• David Moore, Systems Analyst – (512) 936-2931
• Shree Nagaraj, Systems Analyst – (512) 936-1565
• Daniel Ewald, Systems Support Specialist – (512) 936-1805
• Evan Durham, Systems Support Specialist – (512) 936-1574
• Michael Littlejohn, Programmer – (512) 936-1593
• Dingmin Min, Programmer – (512) 936-1458
• Anh Vu, Programmer – (512) 936-1493

Legal Services

Litigation Management

• Damone Edgerton, Proceedings Specialist – (512) 936-1456
• Craig Pollman – Proceedings Specialist – (512) 936-1489
• Ruth Alexander, Subrogation Manager – (512) 936-1490
• Sarah Thompson, Investigator – (512) 936-1450

Compliance Management

• Keith Martin, Senior Staff Attorney – (512) 936-1462
• Dayna Trotter, Compliance Officer – (512) 936-1503
• Rachel Victoria, Contract Administrator – (512) 936-1649

Quality Assurance

Indemnity Quality Assurance

• Tshau Todman, Director of Indemnity Quality Assurance – (512) 936-1491
• Alice Jimenez, Quality Assurance Specialist – (512) 936-1474
• Edward Madkins, Quality Assurance Specialist – (512) 936-1471
• Teresa Peterson, Quality Assurance Specialist – (512) 936-1554
• Irene Villela, Quality Assurance Specialist – (512) 936-1556

Medical Quality Assurance

• Janine Lyckman, Director of Medical Quality Assurance – (512) 936-1526
• Emily Busby, Medical Clean Bill Analyst – (512) 936-2943
• Christina Garcia, Medical Quality Assurance Specialist – (512) 463-0170
• Mary Ann Gonzales, Medical Clean Bill Analyst – (512) 936-1557
• Jenna Harkey, Quality Assurance Specialist – (512) 936-1563
• Julia Llamas, Quality Assurance Specialist – (512) 936-7253
• LeeAnn Petrick, Quality Assurance Specialist – (512) 936-1509
• Patricia (Trish) Martinez, Quality Assurance Specialist – (512) 936-1566
• Rodney Henry, Quality Assurance Specialist – (512) 936-1499
• Shannon O’Brien, Quality Assurance Specialist – (512) 936-1513
• Monica Ramos, Quality Assurance Specialist – (512) 936-1542

Other Contacts

Report Workers Comp Fraud and Investigation Information

• Phone – (877) 445-0006
• Email – Investigations@sorm.texas.gov

Explanation of Review/Explanation of Benefits (EOR/EOB) Request

• Email – EOBrequest@sorm.texas.gov

Public Information Request/Release of Information

• Phone – (512) 936-1503
• Email – SORMPublicRecords@sorm.texas.gov

Webmaster

• Email – SORMwebmaster@sorm.texas.gov

This page was last updated on 03/30/2021.