Phone, Fax, and Mail
Main #: (512) 475-1440
Fax #: (512) 370-9025
Toll-Free: (877) 445-0006
Check on a Claim: (512) 475-1440
SORM Fraud Hotline: (877) 445-0006
SORM Fraud Email: investigations@sorm.texas.gov
Mailing Address
P.O. Box 13777
Austin, TX 78711-3777
Physical Address
300 W. 15th Street
William P. Clements, Jr. State Office Building, 6th Floor
Austin, TX 78701
Media Inquiries
All media inquiries must be submitted in writing to the Director of Agency Relations, Shelby Hyman.
Executive Office
- Stephen Vollbrecht, Executive Director – (512) 936-1508
- Todd Holt, Deputy Executive Director – (512) 936-1502
- James Cox, Chief of Strategic Programs – (512) 936-1527
- Lydia Scranton, Chief of Internal Operations – (512) 936-1480
- Deea Western, Chief of Legal Services and General Counsel – (512) 936-1465
Project Management
- Tawn Ihnen, Director of Project Management – (512) 936-1535
- Beverly Banister, Project Management Systems Administrator – (512) 936-2948
- Johnny Free, Cloud Application Administrator – (512) 936-1506
Agency Relations
- Shelby Hyman, Director of Agency Relations – (512) 936-1457
- Jamell Collins, External Training Consultant – (512) 936-1512
- Neil Cook, Creative Media Specialist – (512) 936-1524
- Devin Crase, Creative Media Specialist – (512) 936-1541
- Heather Hernandez, Enterprise Risk Specialist, Continuity Planning – (512) 936-1477
- Brandon Murphy, Agency Relations Support Specialist – (512) 936-2927
- Courtney Page, Internal Training Consultant – (512) 936-1572
Strategic Programs
Enterprise Risk
- Chris Martin, Director of Enterprise Risk – (512) 936-1555
- Belinda Castillo, Enterprise Risk Specialist, Risk Management – (512) 936-2926
- Guille Crenweldge, Enterprise Risk Specialist, Risk Management – (512) 936-1571
- Patrick Juren, Enterprise Risk Specialist, Insurance Services – (512) 936-1521
- Helena LaFleur, Enterprise Risk Specialist, Risk Management – (512) 936-1596
- Christian Oliphant, Enterprise Risk Specialist, Insurance Services – (512) 936-1787
- Darius Phillips, Enterprise Risk Specialist, Risk Management – (512) 936-1573
- Cynthia Stuart, Enterprise Risk Specialist, Risk Management – (512) 936-1568
- David Woodfork, Enterprise Risk Specialist, Risk Management – (512) 936-1570
Claims Operations
- Mitchell Griffin, Director of Claims Operations – (512) 936-1480
- Rachel Martinez, Supervisor – (512) 936-7919
- Christine Torres, Supervisor – (512) 936-6480
- Amber Winsborough, Supervisor – (512) 936-1453
- Diana Simer, Nurse – (512) 936-1498
- Linda Adams, Senior Claims Adjuster – (512) 4936-1455
- Cristina Alva, Senior Claims Adjuster – (512) 936-1481
- Leslie Endicott, Claims Adjuster – (512) 936-1690
- Kacee Holler, Claims Adjuster – (512) 936-2938
- Dana Jackson, Claims Adjuster – (512) 936-1475
- Michelle Kopecky, Claims Adjuster – (512) 936-1690
- Geneva Lira, Senior Claims Adjuster – (512) 936-1468
- Leonor Matano, Senior Claims Adjuster – (512) 936-1476
- Heather Maxim, Senior Claims Adjuster – (512) 936-1519
- Christine Patrick, Claims Adjuster – (512) 936-1562
- Nancy Pickett, Senior Claims Adjuster – (512) 936-1461
- Christina Sanchez, Senior Claims Adjuster – (512) 936-1532
- Elena Sisneros, Senior Claims Adjuster – (512) 936-1567
- Nannette Smith, Senior Claims Adjuster – (512) 936-1528
- Rochelle Stanley, Claims Adjuster – (512) 936-1690
- Amy Thomas, Senior Claims Adjuster – (512) 936-1459
- Kimberly Trevino, Claims Adjuster – (512) 936-1460
- Briana Williams, Claims Adjuster – (512) 936-1562
- Miriam Wilson, Claims Adjuster – (512) 936-1469
Intake Management
- Sally Molina, Director of Intake Management – (512) 936-1482
- RoseJake Angels, Lead Document Specialist – (512) 936-1558
- Kevin Dawson, Document Specialist – (512) 936-1515
- Kaylani Hernandez, Receptionist – (512) 936-1484
- Isabel Leal, Document Specialist – (512) 936-1522
- Julie Milligan, Document Specialist – (512) 936-1511
- Tina Phillips, Receptionist – (512) 936-1548
- Cecelia Ruedas, Document Specialist – (512) 936-1557
- Nick Searcy, Document Specialist – (512) 936-1484
- Catherine Tristan, Document Specialist – (512) 936-1515
- Kameron Trotter, Document Specialist – (512) 936-1510
Internal Operations
Financial Management
- Darwin Hamilton, Director of Financial Management – (512) 936-2947
- Anthony Bennett, Accountant – (512) 936-1525
- Marie Cervantes, Accounting Technician – (512) 936-1530
- Keith Cole – Senior Accountant – (512) 936-1495
- Alicia Gonzales, Accounting Technician – (512) 936-1500
- Amy Torres, Accountant – (512) 936-1569
Talent Management
- Linda Griffin, Director of Talent Management – (512) 936-1492
- Sharon Billingsley, Human Resources Specialist – (512) 936-1501
- Catherine Maldonado, People & Culture Specialist – (512) 463-6048
- Elaina Middleton, Performance Management & Recruiter Specialist – (512) 936-1537
- Caroline Nauert, Office Administration Specialist – (512) 936-1564
Information Technology
- Keith Despain, Director of Information Technology – (512) 936-1485
- John Alexander, Senior Programmer – (512) 475-2158
- Bhagheerathy Balakrishnan, Data Analyst – (512) 936-1538
- Andre Chambers, Systems Support Specialist – (512) 936-2931
- Collin Davis, Programmer – (512) 936-1565
- Lee (Tuan) Downing, Systems Analyst – (512) 936-1483
- Daniel Ewald, Systems Support Specialist – (512) 936-1805
- Collin Davis, Programmer – (512) 936-1565
- Evan Durham, Systems Administrator – (512) 936-1574
- Michael Littlejohn, Programmer – (512) 936-1593
- Anh Vu, Programmer – (512) 936-1493
Legal Services
Legal Management
- Ronald Johnson, Director of Legal Management – (512) 936-1540
- Ruth Alexander, Subrogation Manager – (512) 936-1490
- Amanda Dotson, Legal Assistant – (512) 936-1536
- Damone Edgerton, Proceedings Specialist – (512) 936-1456
- Craig Pollman, Proceedings Specialist – (512) 936-1489
- Sarah Thompson, Investigator – (512) 936-1450
Compliance Management
- Dayna Trotter, Director of Compliance Management – (512) 936-1503
- Emily Crase, Legal Assistant – (512) 936-2942
- Alice Jimenez, Quality Assurance Specialist – (512) 936-1474
- Teresa Peterson, Quality Assurance Specialist – (512) 936-1554
- Tshau Todman, Regulatory Liaison Officer – (512) 936-1491
- Irene Villela, Quality Assurance Specialist – (512) 936-1556
Cost Containment
- Janine Lyckman, Director of Medical Quality Assurance – (512) 936-1526
- JohnPaul Castillo, Cost Containment Specialist – (512) 936-1471
- Julia Llamas, Medical Clean Bill Specialist – (512) 936-7253
- Patricia (Trish) Martinez, Cost Containment Specialist – (512) 936-1566
- Shannon O’Brien, Cost Containment Specialist – (512) 936-1513
- Monica Ramos, Medical Clean Bill Specialist – (512) 936-1542
- Gabriella Ybarra, Document Specialist – (512) 936-1466
Other Contacts
Report Workers Comp Fraud and Investigation Information
- Phone – (877) 445-0006
- Email – Investigations@sorm.texas.gov
Explanation of Review/Explanation of Benefits (EOR/EOB) Request
- Email – EOBRequest@sorm.texas.gov
Public Information Request/Release of Information
- Phone – (512) 936-1503
- Email – SORMPublicRecords@sorm.texas.gov
Webmaster
- Email – SORMWebmaster@sorm.texas.gov
This page was last updated on 02/10/2022.