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Contact Us


Phone, Fax, and Mail

Main #: (512) 475-1440
Fax #: (512) 370-9025
Toll-Free: (877) 445-0006

Check on a Claim: (512) 475-1440

SORM Fraud Hotline: (877) 445-0006
SORM Fraud Email: investigations@sorm.texas.gov

Mailing Address

P.O. Box 13777
Austin, TX 78711-3777

Physical Address

300 W. 15th Street
William P. Clements, Jr. State Office Building, 6th Floor
Austin, TX 78701

Media and Legislative Inquiries

All media and legislative inquiries must be submitted in writing to the Agency Liaison, James LeGrand.

Executive Office

  • Stephen Vollbrecht, Executive Director – (512) 936-1508
  • Todd Holt, Deputy Executive Director – (512) 936-1502
  • James Cox, Chief of Strategic Programs – (512) 936-1527
  • Lydia Scranton, Chief of Internal Operations, Interim Chief Financial Officer – (512) 936-1523
  • Deea Western, Chief of Legal Services and General Counsel – (512) 936-1465

Project Management

  • Tawn Ihnen, Director of Project Management – (512) 936-1535
  • Beverly Banister, Project Management Systems Administrator – (512) 936-2948
  • Devin Crase, Business Analyst – (512) 936-1541
  • Johnny Free, Cloud Application Administrator – (512) 936-1506

Agency Relations

  • Shelby Hyman, Director of Agency Relations – (512) 936-1457
  • Jamell Collins, External Training Consultant – (512) 936-1512
  • Neil Cook, Creative Media Specialist – (512) 936-1524
  • Heather Hernandez, Statewide Continuity Coordinator – (512) 936-1477
  • James LeGrand, Agency Liaison – (512) 936-1452
  • Brandon Murphy, Agency Relations Support Specialist – (512) 936-2927
  • Courtney Page, Senior Training Consultant – (512) 936-1572
  • Anthony Valva, Online Content Developer – (512) 936-1470

Strategic Programs

Enterprise Risk

  • Chris Martin, Director of Enterprise Risk – (512) 936-1555
  • Marylin Bynum-Wilson, Enterprise Insurance Specialist – (512) 936-1454
  • Belinda Castillo, Enterprise Risk Specialist, Risk Management – (512) 936-2926
  • Guille Crenweldge, Enterprise Risk Specialist, Risk Management – (512) 936-1571
  • Patrick Juren, Enterprise Risk Specialist, Insurance Services – (512) 936-1521
  • David Johnson, Enterprise Risk Specialist, Risk Management – (512) 936-1561
  • Helena LaFleur, Enterprise Risk Specialist, Risk Management – (512) 936-1596
  • Christian Oliphant, Enterprise Risk Specialist, Insurance Services – (512) 936-1787
  • Darius Phillips, Enterprise Risk Specialist, Risk Management – (512) 936-1573
  • Cynthia Stuart, Enterprise Risk Specialist, Risk Management – (512) 936-1568
  • David Woodfork, Enterprise Risk Specialist, Risk Management – (512) 936-1570

Claims Operations

  • Mitchell Griffin, Director of Claims Operations – (512) 936-1480
  • Rachel Martinez, Supervisor – (512) 936-7919
  • Christine Torres, Supervisor – (512) 936-6480
  • Amber Winsborough, Supervisor – (512) 936-1453
  • Diana Simer, Nurse – (512) 475-1440
  • Linda Adams, Senior Claims Adjuster – (512) 475-1440
  • Armando Medina, Senior Claims Adjuster – (512) 475-1440
  • Eric Adcock, Claims Adjuster – (512) 475-1440
  • Cristina Alva, Claims Supervisor- (512) 475-1440
  • Katy Elaisen, CLaims Adjuster – (512) 475-1440
  • Leslie Endicott, Claims Adjuster – (512) 475-1440
  • Joshua Ewald, Claims Adjuster – (512) 475-1440
  • Kacee Holler, Claims Adjuster – (512) 475-1440
  • Dana Jackson, Claims Adjuster – (512) 475-1440
  • Michelle Kopecky, Claims Adjuster – (512) 475-1440
  • Leonor Matano, Senior Claims Adjuster – (512) 475-1440
  • Heather Maxim, Senior Claims Adjuster – (512) 475-1440
  • Tyrone McDonald, Claims Adjuster – (512) 475-1440
  • Andrea Meza, Claims Adjuster – (512) 475-1440
  • Christine Patrick, Claims Adjuster – (512) 475-1440
  • Nancy Pickett, Senior Claims Adjuster – (512) 475-1440
  • Victor Rodriguez, Claims Adjuster – (512) 475-1440
  • Elena Sisneros, Senior Claims Adjuster – (512) 475-1440
  • Nannette Smith, Senior Claims Adjuster – (512) 475-1440
  • Rochelle Stanley, Claims Adjuster – (512) 475-1440
  • Amy Thomas, Senior Claims Adjuster – (512) 475-1440
  • Kimberly Trevino, Claims Adjuster – (512) 475-1440
  • Miriam Wilson, Claims Adjuster – (512) 475-1440

Intake Management

  • Sally Molina, Director of Intake Management – (512) 936-1482
  • RoseJake Angels, Lead Document Specialist – (512) 936-1558
  • Theresa Birdwell, Receptionist – (512) 936-1548
  • Devin Clark, Receptionist – (512) 936-1484
  • Kevin Dawson, Document Specialist – (512) 936-1515
  • Briana Leal, Document Specialist – (512) 936-1496
  • Isabel Leal, Document Specialist – (512) 936-1522
  • Julie Milligan, Document Specialist – (512) 936-1511
  • Alex Patino, Document Specialist – (512) 936-1412
  • Cecelia Ruedas, Document Specialist – (512) 936-1557

Internal Operations

Financial Management

  • Darwin Hamilton, Senior Accountant – (512) 936-2947
  • Anthony Bennett, Accountant – (512) 936-1525
  • Marie Cervantes, Accounting Technician – (512) 936-1530
  • Keith Cole – Senior Accountant – (512) 936-1495
  • Alicia Gonzales, Accounting Technician – (512) 936-1500
  • Deanna Pinkard Harrington, Account Technician – (512) 936-1458
  • Amy Torres, Accountant – (512) 936-1569
  • Catherine Tristan, Accounting Technician – (512) 936-2946

Talent Management

  • Linda Griffin, Director of Talent Management – (512) 936-1492
  • Elaina Middleton, Recruiting and Retention Specialist – (512) 936-1537
  • Caroline Nauert, Staff Services Specialist – (512) 936-1564

Information Technology

  • Keith Despain, Director of Information Technology – (512) 936-1485
  • John Alexander, Senior Programmer – (512) 475-2158
  • Blake Ayers, Programmer – (512) 936-1593
  • Bhagheerathy Balakrishnan, Data Analyst – (512) 936-1538
  • Andre Chambers, Systems Support Specialist – (512) 936-2931
  • Collin Davis, Programmer – (512) 936-1565
  • Lee (Tuan) Downing, Systems Analyst – (512) 936-1483
  • Daniel Ewald, Systems Support Specialist – (512) 936-1805
  • Evan Durham, Systems Administrator – (512) 936-1574
  • Anh Vu, Programmer – (512) 936-1493

Legal Management

  • Ronald Johnson, Director of Legal Management – (512) 936-1540
  • Ruth Alexander, Subrogation Manager – (512) 936-1490
  • Amanda Dotson, Legal Assistant – (512) 936-1536
  • Damone Edgerton, Proceedings Specialist – (512) 936-1456
  • Craig Pollman, Proceedings Specialist – (512) 936-1489
  • Sarah Thompson, Investigator – (512) 936-1450
  • Kameron Trotter, Legal Assistant – (512) 936-1510
  • Brianna Williams, Legal Assistant – (512) 936-1462

Compliance Management

  • Dayna Dixon, Director of Compliance Management – (512) 936-1503
  • Jason Arrington, Senior Policy Manager – (512) 936-1516
  • Emily Crase, Contract Specialist – (512) 936-2942
  • Kimberly English, Quality Assurance Specialist – (512) 936-1554
  • Alice Jimenez, Quality Assurance Specialist – (512) 936-1474
  • Teresa Peterson, Quality Assurance Specialist – (512) 936-1554
  • Tshau Todman, Regulatory Liaison Officer – (512) 936-1491
  • Irene Villela, Quality Assurance Specialist – (512) 936-1556

Cost Containment

  • Janine Lyckman, Director of Medical Quality Assurance – (512) 936-1526
  • JohnPaul Castillo, Cost Containment Specialist – (512) 475-1440
  • Kaylani Hernandez, Medical Clean Bill Specialist – (512) 936-1440
  • Julia Llamas, Medical Clean Bill Specialist – (512) 475-1440
  • Patricia (Trish) Martinez, Cost Containment Specialist – (512) 475-1440
  • Shannon O’Brien, Cost Containment Specialist – (512) 475-1440
  • Tina Phillips, Medical Clean Bill Specialist – (512) 936-1440
  • Monica Ramos, Medical Clean Bill Specialist – (512) 475-1440
  • Gabriella Ybarra, Document Specialist – (512) 475-1440

Other Contacts

Report Workers’ Comp Fraud and Investigation Information

Public Information Request/Release of Information

Webmaster

TAX ID Issues

This page was last updated on 9/14/2023.