Contact Us

Phone, Fax, and Mail

Main #: (512) 475-1440
Fax #: (512) 370-9025
Toll-Free: (877) 445-0006

Check on a Claim: (512) 475-1440

SORM Fraud Hotline: (877) 445-0006
SORM Fraud Email: investigations@sorm.texas.gov

Mailing Address

P.O. Box 13777
Austin, TX 78711-3777

Physical Address

300 W. 15th Street
William P. Clements, Jr. State Office Building, 6th Floor
Austin, TX 78701

Media Inquiries

Contact Janice McCoy by email at janice.mccoy@sorm.texas.gov or by phone at (512) 936-1452.

Executive Office

Stephen Vollbrecht, Executive Director – (512) 936-1508
Todd Holt, Deputy Executive Director – (512) 936-1502
Stuart (Brad) Cargile, Chief of Internal Operations – (512) 936-1523
James Cox, Chief of Strategic Programs- (512) 936-1527
Deea Western, Chief of Legal Services and General Counsel – (512) 936-1465
Audrea Blake, Senior Executive Assistant/Office Manager – (512) 936-1564

Project Management

Keith Despain, Director of Project Management – (512) 936-1485
Johnny Free, Cloud Application Administrator – (512) 936-1506
Tawn Ihnen, Business Analyst – (512) 936-1535

Public Relations

Shelby Hyman, Director of Public Relations – (512) 936-1457
Jamell Collins, Training Consultant – (512) 936-1512
Neil Cook, Creative Media Designer – (512) 936-1524
Clarisa Lenhart, Web Administrator – (512) 936-2961
Janice McCoy, Public Relations Liaison – (512) 936-1452
Courtney Page, Training Consultant – (512) 936-1572

Strategic Programs

Enterprise Risk

Marc Guyot, Director of Enterprise Risk – (512) 936-1555
Belinda Castillo, Risk Manager – (512) 936-2926
Mark Chadwick, Risk Manager – (512) 936-1454
Guille Crenweldge, Risk Manager – (512) 936-1571
Derrick Guzman, Insurance Manager – (512) 936-1787
Carly Hughes, Risk Manager – (512) 936-1573
Heather Hernandez, Enterprise Risk Specialist, Continuity Planning – (512) 936-1477
Mechelle Lee, Enterprise Risk Specialist, Support – (512) 936-2927
Shelly Milvo, Insurance Manager – (512) 936-1561
Cynthia Stuart, Risk Manager – (512) 936-1568
John Watts, Risk Manager – (512) 936-1521
David Woodfork, Enterprise Risk Specialist – (512) 936-1570

Claims Operations

Lydia Scranton, Director of Claims Operations -512-936-1480
Mitchell Griffin, Supervisor – (512) 936-1473
Rachel Martinez, Supervisor – (512) 936-7919
Robin Townsend, Supervisor – (512) 475-1440
Amber Winsborough, Supervisor – (512) 936-1453
Diana Simer, Nurse – (512) 475-1440
Linda Adams, Senior Adjuster – (512) 475-1440
Brooke Hamilton, Senior Adjuster – (512) 475-1440
Cassandra Hernandez, Senior Adjuster -(512) 475-1440
Geneva Lira, Senior Adjuster – (512) 475-1440
Angela Lopez, Senior Adjuster – (512) 475-1440
Angelica Maldonado-DeLeon, Senior Adjuster – (512) 475-1440
Heriberto Martinez, Senior Adjuster – (512) 475-1440
Heather Maxim, Senior Adjuster- (512) 475-1440
Nancy Pickett, Senior Adjuster – (512) 475-1440
Christina Sanchez, Senior Adjuster – (512) 475-1440
Elena Sisneros, Senior Adjuster – (512) 475-1440
Nannette Smith, Senior Adjuster – (512) 475-1440
Amy Thomas, Senior Adjuster 512-475-1440
Karen Phillips, Senior Adjuster – (512) 475-1440
Courtney Williams, Senior Adjuster – (512) 475-1440
Emily Crase, Adjuster – (512) 475-1440
Leslie Endicott, Adjuster – (512) 475-1440
Kyle Grimshaw, Adjuster – (512) 475-1440
Marisela Herrera, Adjuster – (512) 475-1440
Dana Jackson, Adjuster – (512) 475-1440
Christine Patrick, Adjuster – (512) 475-1440
Darius Phillips, Adjuster – (512) 475-1440
Felicia Svendsen, Adjuster – (512) 475-1440
Angela Thomas, Adjuster – (512) 475-1440

Intake Management

Sally Molina, Director of Document Processing – (512) 936-1482
Hannah Caston, Receptionist – (512) 936-1510
Nick Searcy, Receptionist – (512) 936-1484
Alicia Gonzales, Document Specialist- (512) 936-1518
Amanda Dotson, Ancillary Service Specialist – (512) 936-1536
RoseJake Angels, Document Specialist – (512) 936-1484
Julie Milligan, Document Specialist – (512) 936-1511
Brandon Murphy, Document Specialist – (512) 936-1553
Caroline Nauert, Document Specialist – (512) 936-1518
Patricia Sahley, Document Specialist – (512) 463-1412
Gabriella Ybarra, Document Specialist – (512) 936-1466

Internal Operations

Financial Management

Lori Shaw, Director of Financial Management and CFO – (512) 936-1497
Alyssa Karis, Enterprise Data Analyst – (512) 936-1538
Dawn Franklin, Accountant – (512) 936-1569
Darwin Hamilton, Senior Accountant – (512) 936-2947
Mandi Harrison, Accountant – (512) 936-1525
Marie Cervantes, Accounting Technician – (512) 936-1530
Kristin Johnson, Accounting Technician – (512) 936-1522
Tina Phillips, Accounting Technician – (512) 936-2946

Talent Management

Linda Griffin, Director of Talent Management – (512) 936-1492
Sharon Billingsley, Talent Management Liaison, Human Resources – (512) 936-1484
Carolyn Regimand, Talent Management Liaison, Employee Engagement – (512) 936-1537

Information Technology

Leonel Ramirez, Director of Information Technology – (512) 936-2948
John Alexander, Senior Programmer – (512) 475-2158
David Moore, Systems Analyst – (512) 936-2931
Daniel Ewald, Systems Support Specialist – (512) 936-1805
Evan Durham, Systems Support Specialist – (512) 936-1574
Michael Littlejohn, Programmer – (512) 936-1593
Dingmin Min, Programmer – (512) 936-1458
Anh Vu, Programmer – (512) 936-1493

Legal Services

Litigation Management

Damone Edgerton, Proceedings Specialist – (512) 936-1456
Craig Pollman – Proceedings Specialist – (512) 936-1489
Ruth Alexander, Subrogation Manager – (512) 936-1490
Sarah Thompson, Investigator – (512) 936-1450
Brittanny Gordon, Legal Assistant II (512)-936-1469

Compliance Management

Kathleen Cordova, Director of Compliance Management – (512) 936-1540
Keith Martin, Senior Staff Attorney – (512) 936-1462
Dayna Trotter, Compliance Officer – (512) 936-1503
Rachel Victoria, Contract Administrator – (512) 936-1649
Alice Jimenez, Quality Assurance Specialist – (512) 936-1474
Edward Madkins, Quality Assurance Specialist – (512) 936-1471
Teresa Peterson, Quality Assurance Specialist – (512) 936-1554
Irene Villela, Quality Assurance Specialist – (512) 936-1556

Cost Containment

Janine Lyckman, Director of Medical Quality Assurance – (512) 936-1526
Tshau Todman, Director of Indemnity Quality Assurance – (512) 936-1491
Emily Busby, Medical Clean Bill Analyst – (512) 936-2943
Christina Garcia, Medical Quality Assurance Specialist – (512) 463-0170
Mary Ann Gonzales, Medical Clean Bill Analyst – (512) 936-1557
Jenna Harkey, Quality Assurance Specialist – (512) 936-1563
Julia Llamas, Quality Assurance Specialist – (512) 936-7253
Patricia (Trish) Martinez, Quality Assurance Specialist – (512) 936-1566
Rodney Henry, Quality Assurance Specialist – (512) 936-1499
Shannon O’Brien, Quality Assurance Specialist – (512) 936-1513
Monica Ramos, Quality Assurance Specialist – (512) 936-1542

Other Contacts

Report Workers Comp Fraud and Investigation Information

Phone – (877) 445-0006
Email – Investigations@sorm.texas.gov

Explanation of Review/Explanation of Benefits (EOR/EOB) Request

Email – EOBrequest@sorm.texas.gov

Public Information Request/Release of Information

Phone – (512) 936-1503
Email – SORMPublicRecords@sorm.texas.gov

Webmaster

Email – SORMwebmaster@sorm.texas.gov

This page was last updated on 03/30/2021.