Phone, Fax, and Mail
Main #: (512) 475-1440
Fax #: (512) 370-9025
Toll-Free: (877) 445-0006
Check on a Claim: (512) 475-1440
SORM Fraud Hotline: (877) 445-0006
SORM Fraud Email: investigations@sorm.texas.gov
Mailing Address
P.O. Box 13777
Austin, TX 78711-3777
Physical Address
300 W. 15th Street
William P. Clements, Jr. State Office Building, 6th Floor
Austin, TX 78701
Employment Verifications
All employment verifications for current or former SORM employees must be requested through the Interim Director of Human Resources, Elaina Middleton.
Media and Legislative Inquiries
All media and legislative inquiries must be submitted in writing to the Agency Liaison, James LeGrand.
Executive Office
- Todd Holt, Acting Executive Director, Deputy Executive Director – (512) 936-1502
- Lydia Scranton, Chief of Internal Operations, Interim Chief Financial Officer – (512) 936-1523
- Deea Western, Chief of Legal Services and General Counsel – (512) 936-1465
Project Management
- Johnny Free, Interim Director of Project Management Cloud Application Administrator – (512) 936-1506
- Beverly Banister, Project Management Systems Administrator – (512) 936-2948
- Devin Crase, Business Analyst – (512) 936-1541
Agency Relations
- Shelby Hyman, Director of Agency Relations, Continuity Task Force Leader – (512) 936-1457
- Jamell Collins, External Training Consultant – (512) 936-1512
- Neil Cook, Creative Media Specialist – (512) 936-1524
- Kayon Hinds, Continuity Planning – (512) 936-1477
- James LeGrand, Agency Liaison – (512) 936-1452
- Courtney Page, Senior Training Consultant – (512) 936-1572
- Anthony Valva, Online Content Developer – (512) 936-1470
Strategic Programs
Enterprise Risk
- Mark Chadwick, Director of Enterprise Risk – (512) 936-1555
- Marilyn Bynum-Wilson, Enterprise Risk Specialist, Insurance Services – (512) 936-1454
- Belinda Castillo, Enterprise Risk Specialist, Risk Management – (512) 936-2926
- Guille Crenweldge, Enterprise Risk Specialist, Risk Management – (512) 936-1571
- Patrick Juren, Enterprise Risk Specialist, Insurance Services – (512) 936-1521
- Helena LaFleur, Enterprise Risk Specialist, Risk Management – (512) 936-1596
- Christian Oliphant, Enterprise Risk Specialist, Insurance Services – (512) 936-1787
- Cynthia Stuart, Enterprise Risk Specialist, Risk Management – (512) 936-1568
- David Woodfork, Enterprise Risk Specialist, Risk Management – (512) 936-1570
- Val Yerby, Enterprise Risk Specialist, Risk Management – (512) 936-1573
Claims Operations
- Mitchell Griffin, Director of Claims Operations – (512) 936-1480
- Rachel Martinez, Supervisor – (512) 936-7919
- Amy Thomas, Senior Claims Adjuster – (512) 936-1459
- Diana Simer, Nurse – (512) 475-1440
- Linda Adams, Senior Claims Adjuster – (512) 475-1440
- Damone Edgerton, Claims Adjuster – (512) 475-1440
- Diana Ceja, Claims Adjuster – (512) 936-1440
- Katy Elaisen, Claims Adjuster – (512) 475-1440
- Leslie Endicott, Claims Adjuster – (512) 475-1440
- Joshua Ewald, Claims Adjuster – (512) 475-1440
- Kacee Holler, Claims Adjuster – (512) 475-1440
- Michelle Kopecky, Claims Adjuster – (512) 475-1440
- Leonor Matano, Senior Claims Adjuster – (512) 475-1440
- Heather Maxim, Senior Claims Adjuster – (512) 475-1440
- Tyrone McDonald, Claims Adjuster – (512) 475-1440
- Andrea Meza, Claims Adjuster – (512) 475-1440
- Christine Patrick, Claims Adjuster – (512) 475-1440
- Nancy Pickett, Senior Claims Adjuster – (512) 475-1440
- Victor Rodriguez, Claims Adjuster – (512) 475-1440
- Christiane Bragner Simmons – (512) 936-1440
- Elena Sisneros, Senior Claims Adjuster – (512) 475-1440
- Nannette Smith, Senior Claims Adjuster – (512) 475-1440
- Rochelle Stanley, Claims Adjuster – (512) 475-1440
- Christine Torres, Senior Claims Adjuster – (512) 475-1440
- Kimberly Trevino, Claims Adjuster – (512) 475-1440
- Miriam Wilson, Claims Adjuster – (512) 475-1440
Medical Management
- Janine Lyckman, Director of Medical Quality Assurance – (512) 936-1526
- JohnPaul Castillo, Medical Management Specialist – (512) 475-1440
- Patricia (Trish) Martinez, Cost Containment Specialist – (512) 475-1440
- Tina Phillips, Medical Clean Bill Specialist – (512) 936-1440
- Monica Ramos, Medical Clean Bill Specialist – (512) 475-1440
Internal Operations
Financial Management
- Tony Bennett, Director of Financial Management – (512) 936-1525
- Brian Smith, Senior Accountant – (512) 936-2947
- Marie Cervantes, Accounting Technician – (512) 936-1530
- Stafford Wilson, Accounting Technician – (512) 936-1495
- Deanna Pinkard Harrington, Accounting Technician – (512) 936-1458
- Briana Leal, Document Specialist – (512) 936-1496
- Alex Patino, Document Specialist – (512) 936-1412
Information Technology
- Tawn Ihnen, Interim Director of Information Technology – (512) 936-1535
- Blake Ayers, Programmer – (512) 936-1593
- Andre Chambers, Systems Support Specialist – (512) 936-2931
- Collin Davis, Programmer – (512) 936-1565
- Lee (Tuan) Downing, Systems Analyst – (512) 936-1483
- Daniel Ewald, Systems Support Specialist – (512) 936-1805
- Evan Durham, Systems Administrator – (512) 936-1574
Intake Management
- Amber Winsborough, Assistant Director – (512) 936-1453
- RoseJake Angels, Lead Document Specialist – (512) 936-1558
- Nick Charles, Document Specialist – (512) 936-1510
- Jaysen Collins, Document Specialist – (512) 936-1522
- Kevin Dawson, Document Specialist – (512) 936-1515
- Miciah Ogwin, Document Specialist – (512) 936-1511
- Tina Phillips, Document Specialist – (512) 936-1504
- Juan Saenz, Document Specialist – (512) 463-1412
- Megan Sciancalepore, Document Specialist – (512) 936-1557
- Tasia Wilson, Document Specialist – (512) 936-1496
- Sebastian Sandoval-Galicia, Receptionist – (512) 936-1549
- Shannon Williams, Receptionist – (512) 936-1548
Legal Services
Legal Management
- Ronald Johnson, Director of Legal Management – (512) 936-1540
- Amanda Dotson, Legal Assistant – (512) 936-1536
- Ruth Hill, Subrogation Manager – (512) 936-1490
- Craig Pollman, Proceedings Specialist – (512) 936-1489
- Sarah Thompson, Investigator – (512) 936-1450
- Kameron Trotter, Legal Assistant – (512) 936-1510
Compliance Management
- Dayna Dixon, Director of Compliance Management – (512) 936-1503
- Jason Arrington, Senior Policy Manager – (512) 936-1516
- Emily Crase, Contract Specialist, Board Liaison – (512) 936-2942
- Kimberly English, Quality Assurance Specialist – (512) 936-1554
- Alice Jimenez, Quality Assurance Specialist – (512) 936-1474
- Tshau Todman, Regulatory Liaison Officer – (512) 936-1491
- Irene Villela, Quality Assurance Specialist – (512) 936-1556
Human Resources
- Elaina Middleton, Interim Director, Recruiting and Retention Specialist – (512) 936-1537
- Theresa Birdwell, Staff Services Specialist – (512) 936-1301
- Caroline Nauert, Staff Services Specialist – (512) 936-1564
Other Contacts
Report Workers’ Comp Fraud and Investigation Information
- Phone – (877) 445-0006
- Email – Investigations@sorm.texas.gov
Public Information Request/Release of Information
- Phone – (512) 936-1503
- Email – SORMPublicRecords@sorm.texas.gov
Webmaster
- Email – SORMWebmaster@sorm.texas.gov
TAX ID Issues
- Email – ProviderTaxIDinfo@sorm.texas.gov
This page was last updated on 3/5/2025.