Customer Service Survey

The State Office of Risk Management (SORM) will act in accordance with the highest standards of ethics, fairness, accountability, and humanity, for both our customers and our employees. Customer service is a cornerstone of our mission.

SORM is requesting customer service feedback to measure customer satisfaction with our service. The survey results will help SORM measure the quality of its support, identify ways in which SORM can improve the customer experience, and ensure we more effectively meet customer needs.

If you are interested in providing feedback about SORM’s customer service, please follow the link below to complete the online survey. The survey allows users to select the option to be identified, to be contacted, or to remain anonymous.

By law, some of the information you submit may be considered public record. However, an e-mail address of a member of the public that is provided for the purpose of communicating electronically with SORM is protected by the Texas Public Information Act. If you would like more information about the public or confidential nature of information maintained by SORM, please consult our Open Records Policy.

Please note:

If you need to report a workplace hazard or an unsafe condition at your agency, please contact your agency’s Risk Manager or call the Texas Department of Insurance (TDI) Safety Violations Hotline.

If you need to report an incident of workers’ compensation fraud, please contact our Special Investigations Department at (877) 445-0006. Non-workers’ compensation fraud, waste, or abuse should be directed to the State Auditor’s Office Fraud Reporting form, or calling their Fraud Hotline at 1-800-TX-AUDIT (1-800-892-8348).