Claims Operations

The SORM Claims Operations Department consists of a director, call center specialists, and claims examiners.

The director is responsible for the daily operations and oversight of the workers’ compensation program and supervises all aspects of claims administration in coordination with the chief.

The call center specialists field all incoming claims calls; assist callers; provide clerical assistance; and transfer to adjusters as required.

Claims examiners handle all aspects of claims as required by law and policy. Individual subcomponent teams will consist of dedicated  personnel as determined by the director and chief, with team supervisory or lead responsibilities as assigned.