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Claims Operations

SORM Claims Operations Mission Statement

The State Office of Risk Management Claims Operations Department, in support of the SORM Mission Statement, is committed to providing excellent customer service and the timely payment of benefits to the injured employees of the State of Texas. Our duty is to render guidance to all stakeholders involved in Workers’ Compensation claims. We strive to maintain integrity within the Texas Labor Code, the Texas Administrative Code, the Texas Government Code and the Texas Insurance Code.

When it comes to workers’ compensation, SORM ensures that state workers injured on the job get the help that they need.