Phone, Fax, and Mail
Main #: (512) 475-1440
Fax #: (512) 370-9025
Toll-Free: (877) 445-0006
Check on a Claim: (512) 475-1440
SORM Fraud Hotline: (877) 445-0006
SORM Fraud Email: investigations@sorm.texas.gov
Mailing Address
P.O. Box 13777
Austin, TX 78711-3777
Physical Address
300 W. 15th Street
William P. Clements, Jr. State Office Building, 6th Floor
Austin, TX 78701
Employment Verifications
All employment verifications for current or former SORM employees must be requested through the Director of Human Resources, Andrew Velasquez.
Media and Legislative Inquiries
All media and legislative inquiries must be submitted in writing to the Agency Liaison, James LeGrand.
Executive Office
- Todd Holt, Acting Executive Director, Deputy Executive Director – (512) 936-1502
- Lydia Scranton, Chief of Internal Operations, Interim Chief Financial Officer – (512) 936-1523
- Deea Western, Chief of Legal Services and General Counsel – (512) 936-1465
Agency Relations
- Shelby Hyman, Director of Agency Relations, Continuity Task Force Leader – (512) 936-1457
- Jamell Collins, External Training Consultant – (512) 936-1512
- Neil Cook, Creative Media Specialist – (512) 936-1524
- Kay Hinds, Statewide Continuity Coordinator – (512) 936-1477
- James LeGrand, Agency Liaison – (512) 936-1452
- Courtney Page, Senior Training Consultant – (512) 936-1572
- Anthony Valva, Online Content Developer – (512) 936-1470
Strategic Programs
Enterprise Risk
- Mark Chadwick, Director of Enterprise Risk – (512) 936-1555
- Marilyn Bynum-Wilson, Enterprise Risk Consultant, Insurance Services – (512) 936-1454
- Belinda Castillo, Enterprise Risk Consultant, Risk Management – (512) 936-2926
- Guille Crenwelge, Enterprise Risk Consultant, Risk Management – (512) 936-1571
- Patrick Juren, Enterprise Risk Consultant, Insurance Services – (512) 936-1521
- Helena LaFleur, Enterprise Risk Team Lead, Risk Management – (512) 936-1596
- Christian Oliphant, Enterprise Risk Consultant, Insurance Services – (512) 936-1787
- Cynthia Stuart, Enterprise Risk Consultant, Risk Management – (512) 936-1568
- Val Yerby, Enterprise Risk Consultant, Risk Management – (512) 936-1573
Claims Operations
- Mitchell Griffin, Director of Claims Operations – (512) 936-1480
- Armando Medina, Claims Supervisor – (512) 936-6408
- Rachel Martinez, Claims Supervisor – (512) 936-7919
- Amy Thomas, Claims Supervisor – (512) 936-1481
- Damone Edgerton, Senior Claims Adjuster – (512) 475-1440
- Diana Ceja, Claims Adjuster – (512) 475-1440
- Elizabeth Norman, Claims Adjuster – (512) 475-1440
- Emma Eagle, Claims Adjuster – (512) 475-1440
- Katy Elaisen, Claims Adjuster – (512) 475-1440
- Leslie Endicott, Senior Claims Adjuster – (512) 475-1440
- Joshua Ewald, Claims Adjuster – (512) 475-1440
- Sebastian Sandoval-Galicia, Claims Adjuster – (512) 475-1440
- Kacee Holler, Claims Adjuster – (512) 475-1440
- Leonor Matano, Senior Claims Adjuster – (512) 475-1440
- Heather Maxim, Senior Claims Adjuster – (512) 475-1440
- Tyrone McDonald, Claims Adjuster – (512) 475-1440
- Christine Patrick, Claims Adjuster – (512) 475-1440
- Nancy Pickett, Senior Claims Adjuster – (512) 475-1440
- Preslie Carr, Claims Adjuster – (512) 475-1440
- Christiane Bragner Simmons, Senior Claims Adjuster – (512) 475-1440
- Elena Sisneros, Senior Claims Adjuster – (512) 475-1440
- Nannette Smith, Senior Claims Adjuster – (512) 475-1440
- Rochelle Stanley, Claims Adjuster – (512) 475-1440
- Ryan Todd, Claims Adjuster – (512) 475-1440
- Kimberly Trevino, Claims Adjuster – (512) 475-1440
- Miriam Wilson, Senior Claims Adjuster – (512) 475-1440
Medical Management
- Janine Lyckman, Director of Medical Management – (512) 936-1526
- JohnPaul Castillo, Cost Containment Specialist – (512) 936-1440
- Michelle Kopecky, Cost Containment Specialist – (512) 475-1440
- Patricia (Trish) Martinez, Cost Containment Specialist – (512) 475-1440
- Shannon O’Brien, Cost Containment Specialist – (512) 475-1440
- Monica Ramos, Cost Containment Specialist – (512) 475-1440
- Diana Simer, Nurse – (512) 475-1440
Internal Operations
Financial Management
- Tony Bennett, Director of Financial Management – (512) 936-1525
- Brian Smith, Senior Accountant – (512) 936-2947
- Marie Cervantes, Accountant – (512) 936-1530
- Stafford Wilson, Accountant – (512) 936-1495
- Deanna Pinkard Harrington, Accountant – (512) 936-1458
- Briana Leal, Accountant – (512) 936-1500
- Alex Patino, Accountant – (512) 936-1569
Information Technology
- Tawn Ihnen, Director of Information Technology – (512) 936-1535
- Blake Ayers, Programmer – (512) 936-1593
- Andre Chambers, Systems Support Specialist – (512) 936-2931
- Collin Davis, Programmer – (512) 936-1565
- Evan Durham, Supervisor of Infrastructure and Security – (512) 936-1574
- Johnny Free, Supervisor of Database and Development – (512) 936-1506
- Beverly Banister, Systems Support Specialist – (512) 936-2948
- Devin Crase, Business Analyst – (512) 936-1541
Intake Management
- Amber Winsborough, Director of Intake Management – (512) 936-1482
- RoseJake Angels, Lead Document Specialist – (512) 936-1558
- Nick Charles, Document Specialist – (512) 936-1510
- Jaysen Collins, Document Specialist – (512) 936-1522
- Kevin Dawson, Document Specialist – (512) 936-1515
- Miciah Ogwin, Document Specialist – (512) 936-1511
- Tina Phillips, Document Specialist – (512) 936-1504
- Juan Saenz, Document Specialist – (512) 463-1412
- Megan Sciancalepore, Document Specialist – (512) 936-1557
- Tasia Wilson, Document Specialist – (512) 936-1496
- Shannon Williams, Receptionist – (512) 936-1548
Legal Services
Legal Management
- Ronald Johnson, Director of Legal Management – (512) 936-1540
- Amanda Dotson, Legal Assistant – (512) 936-1536
- Ruth Hill, Subrogation Manager – (512) 936-1490
- Craig Pollman, Proceedings Specialist – (512) 936-1489
- Deborah Rao, Assistant General Counsel – (512) 936-1456
- Sarah Thompson, Investigator – (512) 936-1450
- Kameron Trotter, Legal Assistant – (512) 936-1488
Compliance Management
- Dayna Dixon, Director of Compliance Management – (512) 936-1503
- Jason Arrington, Senior Policy Manager – (512) 936-1516
- Emily Crase, Contract Administrator & Board Liaison – (512) 936-2942
- Kimberly English, Quality Assurance Specialist – (512) 936-1554
- Alice Jimenez, Quality Assurance Specialist – (512) 936-1474
- Tshau Todman, Regulatory Liaison – (512) 936-1491
- Irene Villela, Quality Assurance Specialist – (512) 936-1556
Human Resources
- Andrew Velasquez, Director of Human Resources – (512) 936-1492
- Elaina Middleton, Senior Staff Services Specialist- (512) 936-1537
- Theresa Birdwell, Staff Services Specialist – (512) 936-1501
- Caroline Nauert, Staff Services Specialist – (512) 936-2946
Other Contacts
Report Workers’ Comp Fraud and Investigation Information
- Phone – (877) 445-0006
- Email – Investigations@sorm.texas.gov
Public Information Request/Release of Information
- Phone – (512) 936-1503
- Email – SORMPublicRecords@sorm.texas.gov
Webmaster
- Email – SORMWebmaster@sorm.texas.gov
TAX ID Issues
- Email – ProviderTaxIDinfo@sorm.texas.gov
This page was last updated on 9/2/2025.