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Contact Us

Phone, Fax, and Mail:
Main phone list:
Main #: (512) 475-1440
Fax #: (512) 370-9025
Toll-free: (877) 445-0006
SORM Fraud Hotline: (877) 445-0006
SORM Mailing Address:
P.O. Box 13777
Austin, TX 78711-3777
SORM Physical Address:
300 W. 15th Street
William P. Clements, Jr. State Office Building, 6th Floor
Austin, TX 78701
For media inquiries, contact Paul Harris by email at or by phone at 512-936-1452.

Executive Management

Stephen Vollbrecht Executive Director 512-936-1508
Todd Holt Deputy Executive Director 512-936-1502
Audrea Blake Senior Executive Assistant, Office Manager 512-936-1564
Stuart (Brad) B. Cargile Chief of Internal Operations and CFO

Cherie Swearengin Internal Operations Executive Assistant 512-936-1501
Deea Western Chief of Legal Services and General Counsel

Karen Klaus Legal Services Executive Assistant 512-936-1503
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Strategic Programs

Risk Management:

Michelle Ganaden Director of Risk Management and Chief Risk Officer 512-936-2942
Jacqueline Baynard Insurance Manager 512-936-1555
Lisa Bell Risk Manager 512-936-1570
Maureen H Clement Statewide Continuity Coordinator 512-936-1477
Rachel Davis Insurance Manager 512-936-2927
Erika Gutierrez Risk Manager 512-936-1454
Frank Marcopolos Senior Risk Manager 512-936-1573
Iris Moore Senior Insurance Manager 512-936-1561
Scott Olson Risk Manager 512-936-1568
Allyson Santos Insurance Manager 512-936-1483
Caleb Walker Risk Manager 512-936-2926
Christine Wright Risk Manager 512-936-1571
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Claims Operations:

Lydia Scranton Director of Claims Operations 512-936-1551
Linda Adams Senior Adjuster 512-475-1440
Alyssa Arrington Adjuster 512-475-1440
Alicia Faulstich Adjuster 512-475-1440
Karla Free Adjuster 512-475-1440
Isabel Garcia Senior Adjuster 512-475-1440
Mitchell Griffin Supervisor 512-936-1473
Brooke Hamilton Adjuster 512-475-1440
Cassandra Hernandez Adjuster 512-475-1440
Martin D. Hockett Senior Adjuster 512-475-1440
Dana Jackson Adjuster 512-475-1440
Geneva Lira Senior Adjuster 512-475-1440
Angela M. Lopez Adjuster 512-475-1440
Angelica Maldonado-DeLeon Adjuster 512-475-1440
Heriberto Martinez Adjuster 512-475-1440
Rachel Martinez Supervisor 512-936-7919
Leonor Matano Senior Adjuster 512-475-1440
Heather Maxim Adjuster 512-935-1440
Nancy Pickett Senior Adjuster 512-475-1440
Christina Sanchez Adjuster 512-475-1440
Chris Scroger Adjuster 512-475-1440
Diana L Simer Nurse 512-475-1440
Jessica L. Stone Supervisor 512-475-1440
Amy Thomas Senior Adjuster 512-475-1440
Karen Thompson Senior Adjuster 512-475-1440
Robin Townsend Senior Adjuster 512-475-1440
Courtney M. Williams Adjuster 512-475-1440
Amber Winsborough Senior Adjuster 512-475-1440
Beckie Zientara Senior Adjuster 512-475-1440
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Document Processing:

Sally Molina Director of Document Processing 512-936-1482
Rosalinda M Casso-O’Hara Document Specialist 512-936-2994
Amanda Dotson Document Specialist 512-936-1510
Alicia Gonzales Document Specialist 512-936-1518
Mary Ann Gonzales Document Specialist 512-936-1553
Mechelle Lee Document Specialist 512-936-1466
Julia Lopez Document Specialist 512-936-1558
Julie Milligan Document Specialist 512-936-1511
Patricia Prentice Document Specialist 512-936-1505
Monica Ramos Document Specialist 512-936-1515
Michelle Robinson Document Specialist 512-936-1466
Patricia Sahley Document Specialist 512-463-1412
Sylvia Ward Document Specialist 512-936-1522
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Communications and Development:

Shelby Hyman Director of Communications and Development 512-936-1457
John Ary Media Specialist 512-936-1541
Neil Cook Media Specialist 512-936-1524
Michelle P. Hammett Training Consultant/Coordinator 512-936-1537
Paul S. Harris Governmental Liaison 512-936-1452
Tawn Ihnen Industry Trainer 512-936-1535
Kristoffer Janssen Training Consultant 512-936-1572
Mara Kelly Webmaster 512-936-2961
Sam Stone Training Consultant 512-936-1512
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Internal Operations

Accounting and Finance:

Phone #: (512) 936-1547
Marie Cervantes Accounting Technician 512-936-1530
Dawn Franklin Accountant 512-936-1569
Darwin Hamilton Senior Accountant 512-936-2947
Lauren Henry Accounting Technician 512-936-1525
Belinda Hood Senior Accountant 512-936-1495
Kristin Johnson Accounting Technician 512-936-1522
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Human Resources:

Linda Griffin Director of Human Resources 512-936-1492
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Information Technology:

Ann Hallam Director of Information Technology 512-936-1485
John Alexander Senior Programmer 512-475-2158
Will Boiney Systems Support Specialist 512-936-1805
Michael Littlejohn Programmer 512-936-1593
Dingmin Min Programmer 512-936-1458
Shree Nagaraj Programmer 512-936-1565
Leonel Ramirez Systems Analyst 512-936-2948
Lori Shaw Systems Analyst 512-936-1497
Steven Torres Programmer 512-936-2931
Jennifer J. Whitwell Systems Support Specialist 512-936-1574
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Legal Services


J. Red Tripp Assistant General Counsel/Litigation Manager 512-936-1516
Emily Busby Legal Assistant 512-936-2943
April Foradory Legal Assistant 512-936-1488
Jill Guenther Proceedings Specialist 512-936-1456
Craig Pollman Proceedings Specialist 512-936-1489
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Special Investigations:

SORM Fraud Hotline: (877) 445-0006
Mark Edson Subrogation Manager 512-936-1490
Marisela Herrera Legal Assistant 512-936-1536
Adam Huwyler Investigator 512-936-1521
Gary Ingram Investigator 512-936-1450
Janine Lyckman Senior Audit & Dispute Resolution Specialist 512-936-1526
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Compliance and Practices:

Alan Ryman Director of Compliance and Practices 512-463-6048
Keith Martin Senior Staff Attorney 512-936-1462
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Indemnity Quality Assurance
Tshau L. Todman Supervisor, Indemnity Quality Assurance 512-936-1491
Carl Janecka Quality Assurance Specialist 512-936-1557
Alice Jimenez Quality Assurance Specialist 512-936-1474
Edward Madkins Quality Assurance Specialist 512-936-1471
Teresa Peterson Quality Assurance Specialist 512-936-1554
Irene Villela Quality Assurance Specialist 512-936-1556
Medical Quality Assurance
Johnny D. Free Supervisor, Medical Quality Assurance 512-936-1506
Rodney Henry Quality Assurance Specialist 512-936-1499
Jenna R. Ihrer Quality Assurance Specialist 512-936-1563
Patricia (Trish) Martinez Quality Assurance Specialist 512-936-1566
Shannon O’Brien Quality Assurance Specialist 512-936-1513 shannon.o’
Lee Ann Petrick Quality Assurance Specialist 512-936-1509
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Explanation of Review/Explanation of Benefits (EOR/EOB) Request
Public Information Request, Release of Information 512-936-1465
List updated on: March 9, 2017

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