Contact Us

Phone, Fax, and Mail

Phone/Fax

SORM Fraud Hotline: (877) 445-0006

Main #: (512) 475-1440
Fax #: (512) 370-9025
Toll-Free: (877) 445-0006

Mailing Address

P.O. Box 13777
Austin, TX 78711-3777

Physical Address

300 W. 15th Street
William P. Clements, Jr. State Office Building, 6th Floor
Austin, TX 78701

Media Inquiries

Contact Shelby Hyman by email or by phone at (512) 936-1457.

Executive Administration

  • Stephen Vollbrecht, Executive Director – (512) 936-1508
  • Todd Holt, Deputy Executive Director – (512) 936-1502
  • Stuart (Brad) Cargile, Chief of Internal Operations – (512) 936-1523
  • James Cox, Chief of Strategic Programs- (512) 936-1527
  • Deea Western, Chief of Legal Services and General Counsel – (512) 936-1465
  • Audrea Blake, Senior Executive Assistant/Office Manager – (512) 936-1564
  • Mechelle Lee, Strategic Programs Executive Assistant – (512) 936-2927
  • Dayna Trotter, Legal Services Executive Assistant – (512) 936-1503

Project Management

  • Keith Despain, Director of Project Management – (512) 936-1485
  • Tawn Ihnen, Business Analyst – (512) 936-1535

Public Relations

  • Shelby Hyman, Director of Public Relations – (512) 936-1457
  • Neil Cook, Media Specialist – (512) 936-1524
  • Jairus Popp, Media Specialist – (512) 936-1541
  • Courtney Page, Training Consultant – (512) 936-1572
  • David Easlick, Web Administrator – (512) 936-2961

Strategic Programs

Enterprise Risk

  • Jacqueline Baynard, Director of Enterprise Risk – (512) 936-1555
  • Derrick Guzman, Insurance Manager – (512) 936-1787
  • Shelly Milvo, Insurance Manager – (512) 936-1561
  • Shelley Crain, Senior Continuity Coordinator – (512) 936-1477
  • Frank Peña, Statewide Continuity Advisor – (512) 936-1596
  • Mark Chadwick, Risk Manager – (512) 936-1454
  • Carly Hughes, Risk Manager – (512) 936-1573
  • Jim Stephens, Risk Manager – (512) 936-1570
  • Cynthia Stuart, Risk Manager – (512) 936-1568

Claims Operations

  • Lydia Scranton, Director of Claims Operations -512-936-1480
  • Mitchell Griffin, Supervisor – (512) 936-1473
  • Rachel Martinez, Supervisor – (512) 936-7919
  • Robin Townsend, Supervisor – (512) 475-1440
  • Diana Simer, Nurse – (512) 475-1440
  • Linda Adams, Senior Adjuster – (512) 475-1440
  • Geneva Lira, Senior Adjuster – (512) 475-1440
  • Leonor Matano, Senior Adjuster – (512) 475-1440
  • Nancy Pickett, Senior Adjuster – (512) 475-1440
  • Elena Sisneros, Senior Adjuster – (512) 475-1440
  • Nannette Smith, Senior Adjuster – (512) 475-1440
  • Sonia Smith, Senior Adjuster 512-475-1440
  • Amy Thomas, Senior Adjuster 512-475-1440
  • Karen Thompson, Senior Adjuster – (512) 475-1440
  • Amber Winsborough, Senior Adjuster – (512) 475-1440
  • Karla Free, Senior Adjuster – (512) 475-1440
  • Angela Lopez, Senior Adjuster – (512) 475-1440
  • Heriberto Martinez, Senior Adjuster – (512) 475-1440
  • Courtney Williams, Senior Adjuster – (512) 475-1440
  • Leslie Endicott, Adjuster – (512) 475-1440
  • Brooke Hamilton, Adjuster – (512) 475-1440
  • Marisela Herrera, Adjuster – (512) 475-1440
  • Armando Jacinto, Adjuster – (512) 475-1440
  • Dana Jackson, Adjuster – (512) 475-1440
  • Angelica Maldonado-DeLeon, Adjuster – (512) 475-1440
  • Heather Maxim, Adjuster – (512) 475-1440
  • Christina Sanchez, Adjuster – (512) 475-1440
  • Felicia Svendsen, Adjuster – (512) 475-1440
  • Sarah Thompson, Adjuster – (512) 475-1440
  • Darius Phillips, Adjuster – (512) 475-1440
  • Brittanny Gordon, Adjuster – (512) 475-1440
  • Kyle Grimshaw, Adjuster – (512) 475-1440

Document Processing

  • Sally Molina, Director of Document Processing – (512) 936-1482
  • Sharon Billingsley, Receptionist – (512) 936-1484
  • Emily Crase, Receptionist – (512) 936-1518
  • Alicia Gonzales, Receptionist – (512) 936-1518
  • RoseJake Angels, Document Specialist – (512) 936-1484
  • Amanda Dotson, Document Specialist – (512) 936-1510
  • Julia Llamas, Document Specialist – (512) 936-7253
  • Maria Mead, Document Specialist – (512) 936-1518
  • Julie Milligan, Document Specialist – (512) 936-1511
  • Monica Ramos, Document Specialist – (512) 936-1515
  • Patricia Sahley, Document Specialist – (512) 463-1412
  • Gabriella Ybarra, Document Specialist – (512) 936-1466

Internal Operations

Financial Management

  • Lori Shaw, Director of Financial Management and CFO – (512) 936-1497
  • Dawn Franklin, Accountant – (512) 936-1569
  • Darwin Hamilton, Senior Accountant – (512) 936-2947
  • Belinda Hood, Senior Accountant – (512) 936-1495
  • Marie Cervantes, Accounting Technician – (512) 936-1530
  • Kristin Johnson, Accounting Technician – (512) 936-1522
  • Tina Phillips, Accounting Technician – (512) 936-2946

Talent Management

  • Linda Griffin, Director of Talent Management – (512) 936-1492
  • Neisha Rivera, Talent Coordinator – (512) 936-1537

Information Technology

  • Leonel Ramirez, Director of Information Technology – (512) 936-2948
  • John Alexander, Senior Programmer – (512) 475-2158
  • David Moore, Systems Analyst – (512) 936-2931
  • Shree Nagaraj, Systems Analyst – (512) 936-1565
  • Daniel Ewald, Systems Support Specialist – (512) 936-1805
  • Evan Durham, Systems Support Specialist – (512) 936-1574
  • Michael Littlejohn, Programmer – (512) 936-1593
  • Dingmin Min, Programmer – (512) 936-1458
  • Anh Vu, Programmer – (512) 936-1493
  • Johnny Free, Programmer – (512) 936-1506

Legal Services

Litigation Management

  • J. Red Tripp, Director of Litigation Management/Assistant General Counsel – (512) 936-1516
  • Emily Busby, Legal Assistant – (512) 936-2943
  • April Foradory, Legal Assistant – (512) 936-1488
  • Damone Edgerton, Proceedings Specialist – (512) 936-1456
  • Craig Pollman – Proceedings Specialist – (512) 936-1489
  • Ruth Alexander, Subrogation Manager – (512) 936-1490
  • Gary Ingram, Investigator – (512) 936-1450
  • John Watts, Investigator – (512) 936-1571

Compliance Management

  • Alan Ryman, Director of Compliance Management – (512) 463-6048
  • Keith Martin, Senior Staff Attorney – (512) 936-1462
  • Rachel Victoria, Contract Administrator – (512) 936-1649

Quality Assurance

Indemnity Quality Assurance

  • Tshau Todman, Director of Indemnity Quality Assurance – (512) 936-1491
  • Carl Janecka, Quality Assurance Specialist – (512) 936-1557
  • Alice Jimenez, Quality Assurance Specialist – (512) 936-1474
  • Edward Madkins, Quality Assurance Specialist – (512) 936-1471
  • Teresa Peterson, Quality Assurance Specialist – (512) 936-1554
  • Irene Villela, Quality Assurance Specialist – (512) 936-1556

Medical Quality Assurance

  • Janine Lyckman, Director of Medical Quality Assurance – (512) 936-1526
  • Rhonda Frederick, Quality Assurance Specialist – (512) 463-0170
  • Rodney Henry, Quality Assurance Specialist – (512) 936-1499
  • Jenna Harkey, Quality Assurance Specialist – (512) 936-1563
  • Patricia (Trish) Martinez, Quality Assurance Specialist – (512) 936-1566
  • Shannon O’Brien, Quality Assurance Specialist – (512) 936-1513
  • LeeAnn Petrick, Quality Assurance Specialist – (512) 936-1509

Other Contacts

Explanation of Review/Explanation of Benefits (EOR/EOB) Request

  • Email – EOBrequest@sorm.texas.gov

Public Information Request/Release of Information

  • Phone – (512) 936-1503
  • Email – SORMPublicRecords@sorm.texas.gov

Webmaster

  • Email – SORMwebmaster@sorm.texas.gov

This page was last updated on 6/1/2020.