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Contact Us

Phone, Fax, and Mail

Main #: (512) 475-1440
Fax #: (512) 370-9025
Toll-Free: (877) 445-0006

Check on a Claim: (512) 475-1440

SORM Fraud Hotline: (877) 445-0006
SORM Fraud Email: investigations@sorm.texas.gov

Mailing Address

P.O. Box 13777
Austin, TX 78711-3777

Physical Address

300 W. 15th Street
William P. Clements, Jr. State Office Building, 6th Floor
Austin, TX 78701

Media Inquiries

All media inquiries must be submitted in writing to the Director of Public Relations, Shelby Hyman.

Executive Office

  • Stephen Vollbrecht, Executive Director – (512) 936-1508
  • Todd Holt, Deputy Executive Director – (512) 936-1502
  • Stuart (Brad) Cargile, Chief of Internal Operations – (512) 936-1523
  • James Cox, Chief of Strategic Programs- (512) 936-1527
  • Deea Western, Chief of Legal Services and General Counsel – (512) 936-1465

Project Management

  • Keith Despain, Director of Project Management – (512) 936-1485
  • Johnny Free, Cloud Application Administrator – (512) 936-1506
  • Tawn Ihnen, Business Analyst – (512) 936-1535

Public Relations

  • Shelby Hyman, Director of Public Relations – (512) 936-1457
  • Jamell Collins, Training Consultant – (512) 936-1512
  • Neil Cook, Creative Media Specialist – (512) 936-1524
  • Devin Crase, Creative Media Specialist – (512) 936-1541
  • Courtney Page, Training Consultant – (512) 936-1572

Strategic Programs

Enterprise Risk

  • Marc Guyot, Director of Enterprise Risk – (512) 936-1555
  • Belinda Castillo, Enterprise Risk Specialist, Risk Management – (512) 936-2926
  • Mark Chadwick, Enterprise Risk Specialist, Risk Management – (512) 936-1454
  • Guille Crenweldge, Enterprise Risk Specialist, Risk Management – (512) 936-1571
  • Derrick Guzman, Enterprise Risk Specialist, Risk Management, Insurance Services – (512) 936-1787
  • Carly Hughes, Enterprise Risk Specialist, Risk Management – (512) 936-1573
  • Heather Hernandez, Enterprise Risk Specialist, Continuity Planning – (512) 936-1477
  • Mechelle Lee, Enterprise Risk Specialist, Support Services – (512) 936-2927
  • Shelly Milvo, Enterprise Risk Specialist, Risk Management Insurance Services – (512) 936-1561
  • Cynthia Stuart, Enterprise Risk Specialist, Risk Management – (512) 936-1568
  • David Woodfork, Enterprise Risk Specialist, Risk Management – (512) 936-1570

Claims Operations

  • Lydia Scranton, Director of Claims Operations -512-936-1480
  • Mitchell Griffin, Supervisor – (512) 936-1473
  • Rachel Martinez, Supervisor – (512) 936-7919
  • Robin Townsend, Supervisor – (512) 475-1440
  • Amber Winsborough, Supervisor – (512) 936-1453
  • Diana Simer, Nurse – (512) 475-1440
  • Linda Adams, Senior Adjuster – (512) 475-1440
  • Emily Crase, Adjuster – (512) 475-1440
  • Leslie Endicott, Adjuster – (512) 475-1440
  • Brooke Hamilton, Senior Adjuster – (512) 475-1440
  • Marisela Herrera, Adjuster – (512) 475-1440
  • Dana Jackson, Adjuster – (512) 475-1440
  • Geneva Lira, Senior Adjuster – (512) 475-1440
  • Angelica Maldonado-DeLeon, Senior Adjuster – (512) 475-1440
  • Heriberto Martinez, Senior Adjuster – (512) 475-1440
  • Heather Maxim, Senior Adjuster- (512) 475-1440
  • Christine Patrick, Adjuster – (512) 475-1440
  • Darius Phillips, Adjuster – (512) 475-1440
  • Nancy Pickett, Senior Adjuster – (512) 475-1440
  • Angela Thomas, Adjuster – (512) 475-1440
  • Amy Torres, Adjuster – (512) 936-1552
  • Christine Torres, Senior Adjuster – (512) 936-6480
  • Christina Sanchez, Senior Adjuster – (512) 475-1440
  • Elena Sisneros, Senior Adjuster – (512) 475-1440
  • Nannette Smith, Senior Adjuster – (512) 475-1440
  • Amy Thomas, Senior Adjuster 512-475-1440
  • Kimberly Trevino, Adjuster – (512) 475-1400

Intake Management

  • Sally Molina, Director of Intake Management – (512) 936-1482
  • Hannah Caston, Document Specialist – (512) 936-1510
  • RoseJake Angels, Document Specialist – (512) 936-1484
  • Alicia Gonzales, Document Specialist- (512) 936-1518
  • Julie Milligan, Document Specialist – (512) 936-1511
  • Brandon Murphy, Document Specialist – (512) 936-1553
  • Caroline Nauert, Receptionist – (512) 936-1518
  • Nick Searcy, Receptionist – (512) 936-1484
  • Gabriella Ybarra, Document Specialist – (512) 936-1466

Internal Operations

Financial Management

  • Lori Shaw, Director of Financial Management and CFO – (512) 936-1497
  • Marie Cervantes, Accounting Technician – (512) 936-1530
  • Keith Cole – Senior Accountant – (512) 936-1495
  • Dawn Franklin, Accountant – (512) 936-1569
  • Darwin Hamilton, Senior Accountant – (512) 936-2947
  • Mandi Harrison, Accountant – (512) 936-1525
  • Kristin Johnson, Accounting Technician – (512) 936-1522
  • Alyssa Karis, Enterprise Data Analyst – (512) 936-1538
  • Tina Phillips, Accounting Technician – (512) 936-2946

Talent Management

  • Linda Griffin, Director of Talent Management – (512) 936-1492
  • Sharon Billingsley, Talent Management Liaison, Human Resources – (512) 936-1484
  • Carolyn Regimand, Talent Management Liaison, Employee Engagement – (512) 936-1537

Information Technology

  • Leonel Ramirez, Director of Information Technology – (512) 936-2948
  • John Alexander, Senior Programmer – (512) 475-2158
  • David Moore, Systems Analyst – (512) 936-2931
  • Daniel Ewald, Systems Support Specialist – (512) 936-1805
  • Collin Davis, Programmer – (512) 936-1565
  • Evan Durham, Systems Support Specialist – (512) 936-1574
  • Michael Littlejohn, Programmer – (512) 936-1593
  • Dingmin Min, Programmer – (512) 936-1458
  • Anh Vu, Programmer – (512) 936-1493

Legal Services

Litigation Management

  • Ruth Alexander, Subrogation Manager – (512) 936-1490
  • Amanda Dotson, Legal Assistant – (512) 936-1536
  • Damone Edgerton, Proceedings Specialist – (512) 936-1456
  • Brittanny Gordon, Legal Assistant – (512)-936-1469
  • Craig Pollman – Proceedings Specialist – (512) 936-1489
  • Sarah Thompson, Investigator – (512) 936-1450

Compliance Management

  • Kathleen Cordova, Director of Compliance Management – (512) 936-1540
  • Alice Jimenez, Quality Assurance Specialist – (512) 936-1474
  • Edward Madkins, Quality Assurance Specialist – (512) 936-1471
  • Keith Martin, Senior Staff Attorney – (512) 936-1462
  • Teresa Peterson, Quality Assurance Specialist – (512) 936-1554
  • Tshau Todman, Regulatory Liaison Officer – (512) 936-1491
  • Dayna Trotter, Compliance Officer – (512) 936-1503
  • Rachel Victoria, Contract Administrator – (512) 936-1649
  • Irene Villela, Quality Assurance Specialist – (512) 936-1556

Cost Containment

  • Janine Lyckman, Director of Medical Quality Assurance – (512) 936-152
  • Mary Ann Gonzales, Medical Clean Bill Specialist – (512) 936-1557
  • Rodney Henry, Cost Containment Specialist – (512) 936-1499
  • Julia Llamas, Medical Clean Bill Specialist – (512) 936-7253
  • Patricia (Trish) Martinez, Cost Containment Specialist – (512) 936-1566
  • Shannon O’Brien, Cost Containment Specialist – (512) 936-1513
  • Monica Ramos, Medical Clean Bill Specialist – (512) 936-1542

Other Contacts

Report Workers Comp Fraud and Investigation Information

  • Phone – (877) 445-0006
  • Email – Investigations@sorm.texas.gov

Explanation of Review/Explanation of Benefits (EOR/EOB) Request

  • Email – EOBRequest@sorm.texas.gov

Public Information Request/Release of Information

  • Phone – (512) 936-1503
  • Email – SORMPublicRecords@sorm.texas.gov

Webmaster

  • Email – SORMWebmaster@sorm.texas.gov

This page was last updated on 09/15/2021.